Katarina User
@katarinauser
I’m an HR & Client Success leader with 10+ years in EdTech, driving adoption, ROI, and cross-border outcomes.
SerbiaWhat I'm looking for
I bring 10+ years of experience spanning HR operations and enterprise B2B SaaS, including 3+ years managing Fortune 500 clients in a global EdTech environment. I specialize in enterprise platform implementation, program management of live and digital learning experiences, and building long-term strategic relationships with C-suite and HR stakeholders—so clients achieve measurable adoption, retention, and ROI. I’m especially guided by Cultural Intelligence (CQ), using it to strengthen cross-border collaboration, team performance, and organizational effectiveness in global settings.
In my current role as a Global Account Manager within Enterprise Client Success, I manage the full post-sales client journey for a Fortune 500 portfolio spanning 20+ countries across EMEA, APAC, and the Americas, leading platform onboarding and adoption through coordinated product partnerships and tailored configurations. I design end-to-end programs for live learning sessions across time zones and cultures, advise clients on content customization with Instructional Design teams, and translate client feedback into actionable platform improvements. I also leverage AI tools like Carla (AI Culture Coach) to personalize learner journeys and provide data-backed engagement analytics, while aligning global mobility training programs to organizational KPIs to drive renewals and long-term account growth.
Experience
Work history, roles, and key accomplishments
Global Account Manager
TMA World
Feb 2023 - Present (3 years 3 months)
Manage the full post-sales client journey for a Fortune 500 portfolio spanning 20+ countries, advising on enterprise platform onboarding and adoption of the Country Navigator Suite. Design and deliver live/digital learning programs across time zones and cultures, align global mobility training to KPIs, and use Carla AI for personalized learner journeys and engagement analytics.
Chief Resume Editor & Ops Lead
Rmr
Feb 2021 - Dec 2025 (4 years 10 months)
Co-led a remote team of 15+ writers across time zones, overseeing editorial quality and day-to-day operational workflows. Redesigning editorial and QA workflows improved ramp-up time by 40% and increased monthly output, while maintaining 95%+ satisfaction across 1,000+ products delivered annually.
HR Manager
BCS Belgrade
Jan 2020 - Feb 2021 (1 year 1 month)
Directed HR operations for 150+ employees, managing the full employee lifecycle from recruitment and onboarding through development and offboarding. Implemented structured engagement and feedback programs that improved retention and productivity during a period of rapid organizational growth.
HR Manager
Arbi Hold
Mar 2017 - Jan 2020 (2 years 10 months)
Revamped onboarding for a technology consulting firm, reducing administrative bottlenecks and improving new-hire integration and compliance. Managed end-to-end HR operations, including workforce planning, compliance tracking, and cross-functional stakeholder reporting.
Education
Degrees, certifications, and relevant coursework
Belgrade
Bachelor's degree, Management and Leadership
Bachelor's degree in Management and Leadership completed in Belgrade, Serbia.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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