Kasturi Joshi

Led rapid research for B2C and B2B products, using vendor interviews, feedback prompts, and usability checks to identify user needs within agile cycles. Partnered with product and engineering teams to build and evaluate early prototypes.

Led NSF-funded generative research on GenAI conversational agents, using scenario-based interviews, participatory design, and surveys to identify user needs. Managed participant recruitment, IRB materials, and research repositories, and synthesized qualitative data through thematic analysis.

Spearheaded contextual inquiry and stakeholder interviews to identify workflow breakdowns, and translated findings into requirements for an internal GenAI tool. Evaluated a payment portal through usability testing and accessibility audits, documenting and prioritizing issues.

Conducted end-to-end research for Trailhead through user interviews, stakeholder interviews, and usability testing. Mapped the learner journey and identified gaps in the discovery experience, presenting recommendations that secured executive buy-in.

Grade: 3.9/4.0

Pursued a Master of Science in Human-Computer Interaction with a GPA of 3.9/4.0.

Grade: 3.6/4.0

Earned a Bachelor of Technology in Electronics and Telecommunication Engineering with a GPA of 3.6/4.0.