Stephen Dickens

Served as US-based research lead for market entry research for an international ride-hailing company, covering competitive positioning, industry benchmarking, and regulatory landscape analysis.

Led UX research for Evernorth's Digital Experience Design team, conducting generative and evaluative research with healthcare providers, plan members, service agents, and brokers. Designed and executed concept refinement research for prior authorization intake workflows and a bi-annual provider experience survey.

Provided product insights and user validation for CenterWell.com, informing feature development and roadmap planning. Led usability testing for a specialty Rx secure experience and drove improvements to the auto-refill setup experience.

Managed all incoming UX research for Mobile Navigation, Education Center, and Schwab Advisor Center. Conducted usability testing for mobile app navigation, tree testing and card sorting for the Education channel, and mixed-method studies for advisor workflows.

Supported product teams across 7 digital e-commerce experiences, delivering insights that informed feature prioritization. Defined segmentation strategy through mixed-method research and led competitive analysis of BOPIS services.

Served as sole UX Researcher and Strategist for THINK Design's US office, managing the Colorado office and leading client partnerships for B2B SaaS clients including WorldPay and UiPath. Partnered with WorldPay to define requirements for executive reporting dashboards.

Master of Arts in Clinical Art Psychotherapy with focus on behavioral and cognitive psychology.

Bachelor of Fine Arts in Studio Art.