Kassia Goes

My name is Kassia Aparecida Goes de Lima, and I am a dedicated customer service professional with experience in bilingual support. I have worked in various roles where I have honed my communication skills in both English and Portuguese, assisting clients through chat, email, and phone services. My recent position at Foundever allowed me to effectively address client issues, ensuring a high level of satisfaction.

Prior to that, I served as a Sales Consultant at Gold Empresas, where I successfully recommended products to clients, contributing to increased sales and customer retention. My experience at Amil Assistência Médica Internacional further solidified my customer service skills, as I provided essential support to patients, helping them navigate their healthcare needs. I am passionate about delivering exceptional service and am eager to bring my skills to a new opportunity in customer service or administration.