I am a customer support professional with experience assisting customers via chat, email, and phone in both Portuguese and English. I have worked with B2B customer support, helping business clients with currency exchange, money transfers, account-related issues, and problem resolution.
My experience also includes customer service operations, logistics, financial control, and order management. I am familiar with tools such as Zendesk, Google Workspace, and Microsoft Office, and I value clear communication, empathy, organization, and efficient problem-solving.
I am a proactive and adaptable professional who enjoys learning new skills, collaborating with teams, and contributing to customer satisfaction and business goals. I am looking for remote opportunities in Customer Support, Customer Service, or Bilingual Support, where I can use my language skills and experience to deliver a positive customer experience and continue growing professionally.
