Kashish Trehan

I am a results-driven professional with a proven track record of enhancing customer satisfaction and retention by 83% through strategic relationship management and personalized solutions. My experience as an Assistant Manager at Tropical Joes has equipped me with the skills to lead customer success initiatives, implement feedback systems, and deliver comprehensive training programs. I have successfully spearheaded initiatives that resulted in a 64% boost in customer satisfaction scores and a significant increase in retention rates through personalized engagement strategies.

In my recent internship as a Digital Designer at the Workplace Safety and Insurance Board, I conducted user research and analytics that improved customer engagement by 80%. Collaborating with cross-functional teams, I implemented customer feedback that led to a 69% increase in user satisfaction scores. My ability to streamline operations and utilize data-driven approaches has consistently improved customer experience metrics and operational efficiency, making me a valuable asset to any organization.