At Master Spas, I’m the main point of contact for 100+ active customer accounts, supporting customers from onboarding through ongoing account management. Regular check-ins by phone, email, text, and video increased engagement by 30% and helped me identify service needs early.
I support retention and recurring revenue through maintenance and diagnostic plans, and resolve billing and service issues by coordinating with customers and outside stakeholders. At Uwork, I built relationships with corporate decision makers through outreach and follow-up, generating $500,000+ in agency revenue at 105% of quota.
