Karun KrishnaKK
Open to opportunities

Karun Krishna

@karunkrishna

Dynamic Customer Success professional with technical expertise and performance mastery.

Zimbabwe
Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills and performance background to enhance customer experiences and drive team success.

I am a dynamic Customer Success professional with a unique blend of technical expertise and 28 years of stage presence as a professional sleight of hand artist and master of ceremonies. My journey has equipped me with the ability to leverage my technical acumen and performance mastery to deliver exceptional customer experiences and drive business outcomes. I am known for building strong relationships, reading customer needs, and transforming complex technical concepts into engaging solutions.

Throughout my career, I have blended the psychology of performance with technical acumen to create customer success strategies that not only meet expectations but exceed them in unexpected ways. As an Associate Technical Support Engineer at Khoros, I delivered end-to-end application support to over 100 B2B SaaS enterprise customers, ensuring compliance with SLAs and achieving high customer satisfaction scores. My collaborative efforts with cross-functional teams have led to significant improvements in escalation resolution times and customer self-reliance.

In addition to my technical roles, I have conducted over 30 skill development and leadership workshops, blending soft skills with interactive storytelling and performance psychology. This unique approach has not only enhanced communication and confidence among participants but has also improved learning retention significantly. I am passionate about creating impactful customer experiences and fostering growth in both individuals and organizations.

Experience

Work history, roles, and key accomplishments

PL
Current

Leadership and Soft Skill Trainer

Para Learning

Mar 2022 - Present (3 years 4 months)

Conducted 30+ skill development and leadership workshops for university students and children, blending soft skills with interactive storytelling, performance psychology, and magic to teach communication, confidence, and growth mindset. Designed gamified, age-appropriate training frameworks that improved learning retention by over 70%, while aligning content with employability skills and stakehold

KH

AWS Associate Technical Support Engineer

Khoros

Oct 2023 - Aug 2025 (1 year 10 months)

Delivered end-to-end application support to 100+ B2B SaaS enterprise customers, ensuring 98%+ SLA compliance and leveraging tools like Salesforce and Jira to streamline case management and drive CSAT scores consistently above 95%. Co-created 10+ tailored product solutions with cross-functional teams, directly contributing to a 50% decrease in escalation resolution time through improved handoffs an

KY

Senior Customer Support Executive

Kyndryl

Jan 2022 - Oct 2023 (1 year 9 months)

Delivered technical support to 3,000+ end users as a Senior Customer Support Associate at Woodplc’s Service Desk, consistently achieving SLA targets, maintaining an average AHT under 7 minutes, and driving 95%+ quality scores across calls and tickets. Led daily huddles and floor stand-ups for a 20-member support team, disseminating updates on SOPs, KB revisions, and metric performance, while contr

Education

Degrees, certifications, and relevant coursework

KC

Kristu Jayanti College

Master of Computer Administration, Computer Administration

Grade: 8.8

Studied advanced concepts in computer applications and management. Focused on developing skills for effective administration in the IT sector.

MC

M S Ramaiah College

Bachelor of Computer Administration, Computer Administration

Grade: 6.91

Completed a comprehensive program in computer applications. Gained foundational knowledge in computer science and business administration.

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Karun Krishna - Leadership and Soft Skill Trainer - Para Learning | Himalayas