Karun Krishna

I am a dynamic Customer Success professional with a unique blend of technical expertise and 28 years of stage presence as a professional sleight of hand artist and master of ceremonies. My journey has equipped me with the ability to leverage my technical acumen and performance mastery to deliver exceptional customer experiences and drive business outcomes. I am known for building strong relationships, reading customer needs, and transforming complex technical concepts into engaging solutions.

Throughout my career, I have blended the psychology of performance with technical acumen to create customer success strategies that not only meet expectations but exceed them in unexpected ways. As an Associate Technical Support Engineer at Khoros, I delivered end-to-end application support to over 100 B2B SaaS enterprise customers, ensuring compliance with SLAs and achieving high customer satisfaction scores. My collaborative efforts with cross-functional teams have led to significant improvements in escalation resolution times and customer self-reliance.

In addition to my technical roles, I have conducted over 30 skill development and leadership workshops, blending soft skills with interactive storytelling and performance psychology. This unique approach has not only enhanced communication and confidence among participants but has also improved learning retention significantly. I am passionate about creating impactful customer experiences and fostering growth in both individuals and organizations.