Karun Krishna
@karunkrishna
Dynamic Customer Success professional with technical expertise and performance mastery.
What I'm looking for
I am a dynamic Customer Success professional with a unique blend of technical expertise and 28 years of stage presence as a professional sleight of hand artist and master of ceremonies. My journey has equipped me with the ability to leverage my technical acumen and performance mastery to deliver exceptional customer experiences and drive business outcomes. I am known for building strong relationships, reading customer needs, and transforming complex technical concepts into engaging solutions.
Throughout my career, I have blended the psychology of performance with technical acumen to create customer success strategies that not only meet expectations but exceed them in unexpected ways. As an Associate Technical Support Engineer at Khoros, I delivered end-to-end application support to over 100 B2B SaaS enterprise customers, ensuring compliance with SLAs and achieving high customer satisfaction scores. My collaborative efforts with cross-functional teams have led to significant improvements in escalation resolution times and customer self-reliance.
In addition to my technical roles, I have conducted over 30 skill development and leadership workshops, blending soft skills with interactive storytelling and performance psychology. This unique approach has not only enhanced communication and confidence among participants but has also improved learning retention significantly. I am passionate about creating impactful customer experiences and fostering growth in both individuals and organizations.
Experience
Work history, roles, and key accomplishments
Leadership and Soft Skill Trainer
Para Learning
Mar 2022 - Present (3 years 4 months)
Conducted 30+ skill development and leadership workshops for university students and children, blending soft skills with interactive storytelling, performance psychology, and magic to teach communication, confidence, and growth mindset. Designed gamified, age-appropriate training frameworks that improved learning retention by over 70%, while aligning content with employability skills and stakehold
AWS Associate Technical Support Engineer
Khoros
Oct 2023 - Aug 2025 (1 year 10 months)
Delivered end-to-end application support to 100+ B2B SaaS enterprise customers, ensuring 98%+ SLA compliance and leveraging tools like Salesforce and Jira to streamline case management and drive CSAT scores consistently above 95%. Co-created 10+ tailored product solutions with cross-functional teams, directly contributing to a 50% decrease in escalation resolution time through improved handoffs an
Senior Customer Support Executive
Kyndryl
Jan 2022 - Oct 2023 (1 year 9 months)
Delivered technical support to 3,000+ end users as a Senior Customer Support Associate at Woodplc’s Service Desk, consistently achieving SLA targets, maintaining an average AHT under 7 minutes, and driving 95%+ quality scores across calls and tickets. Led daily huddles and floor stand-ups for a 20-member support team, disseminating updates on SOPs, KB revisions, and metric performance, while contr
Education
Degrees, certifications, and relevant coursework
Kristu Jayanti College
Master of Computer Administration, Computer Administration
Grade: 8.8
Studied advanced concepts in computer applications and management. Focused on developing skills for effective administration in the IT sector.
M S Ramaiah College
Bachelor of Computer Administration, Computer Administration
Grade: 6.91
Completed a comprehensive program in computer applications. Gained foundational knowledge in computer science and business administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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