Ejaz Afzal

Acted as a trusted advisor and technical consultant for 30+ EMEA customers, ensuring alignment of immediate and long-term strategic goals to achieve business outcomes. Delivered expert onboarding, training, and enablement, enhancing customer adoption and value realization of the Veracode platform within their SDLC.

Acted as a trusted advisor to 20+ EMEA customers, providing expert guidance on Sonatype platform best practices to drive secure software development and open-source governance. Led customer onboarding and integration initiatives, ensuring smooth deployment of Sonatype products within customer SDLC and DevSecOps pipelines.

Delivered global operations and incident management, ensuring high availability of customer-facing services and achieving rapid issue resolution to maintain strong customer satisfaction and SLAs. Implemented automation and DevOps best practices to streamline operational processes, reduce manual effort, and enhance overall service efficiency and reliability.

Provided expert support for SaaS solutions to global clients, including high-profile UK Government organisations, ensuring optimal service delivery and customer satisfaction. Managed the critical incident response rota as Incident Manager, ensuring rapid resolution of issues and continuity of services to meet strict SLAs and operational targets.

Managed global execution and migration of market data platforms, ensuring seamless transitions with minimal disruption to customer operations and services. Delivered expert technical support and strategic guidance, resolving complex issues efficiently to maintain high availability and performance of mission-critical market data systems.

Led IT projects for high-profile clients including the Ministry of Justice (MoJ), Ministry of Defence (MoD), and ABN AMRO, consistently delivering solutions on time and within budget to meet strategic objectives. Applied technical expertise in ETL processes, Solaris systems, SQL, and service management, ensuring delivery of high-quality, reliable solutions aligned with customer requirements.

Managed market data, trading, and clearing systems, ensuring high availability, optimal performance, and minimal downtime to support critical business operations. Delivered comprehensive training and onboarding support to clients and internal teams, enabling seamless adoption and effective utilization of platforms and services.

Supported the integration of market data systems into the London Equities Trading Floor, ensuring seamless deployment and reliable ongoing operation to meet critical trading requirements. Collaborated with cross-functional teams and stakeholders to deliver integrations aligned with business objectives, operational standards, and compliance requirements.

Ensured stability, availability, and optimal performance of Production, Development, and Test environments to support critical business operations and customer needs. Facilitated seamless software releases and deployments, collaborating with development and operations teams to minimise downtime and ensure high-quality delivery.

Managed end-to-end IT operations, ensuring reliable service delivery across market data systems and desktop support environments to meet customer and business needs. Oversaw vendor relationships and contract negotiations, ensuring favourable terms, compliance with licensing requirements, and cost efficiency.

Provided remote and onsite technical support for Reuters Trading and Market Data platforms, ensuring high availability, reliability, and optimal performance to meet client operational needs. Delivered end-to-end project execution, managing resource coordination, scheduling, and delivery to align with client objectives and contractual commitments.

Studied computer science principles and practices. Gained foundational knowledge in various aspects of computing.