Looking for a job

Kartik Goswami

@kartikgoswami

I grow multi-unit franchise networks through operations, partner retention, compliance, and performance-driven training.

India

Message

What I'm looking for

I'm looking to lead franchise operations, partner growth, retention, and multi-unit performance through structured processes, training, compliance, and stakeholder management.

I'm currently managing end-to-end partnerships at ICT Academy across corporate organisations, government departments, and academic institutions—from proposals and contracting through execution and renewal.

At Zee Learn, I managed 50+ franchise partners across Western and Central UP, expanding the active network from 45 to 55 centres while maintaining a 90% annual renewal rate. I also delivered monthly training and quarterly workshops across sales, marketing, and centre operations.

At Apollo 24/7, I managed 50+ franchise centres across NCR from pre-launch setup through daily operations, compliance audits, and annual renewal. I maintained 100% SOP compliance, reduced contract churn by 20%, and improved team productivity by 35% through training and service optimisation.

My background also includes market research and data analysis at The Times of India, along with 60+ live theatre performances that strengthen my public speaking, audience engagement, and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Senior Relationship Manager

Current

ICT Academy

Sep 2025 - Present (1 year)

Manages end-to-end partnerships with corporate, government, and academic institutions, including proposal development, contracting, execution, and renewal. Builds multi-stakeholder relationships and produces a LinkedIn video series and podcast for partner visibility.

Partnership Management Stakeholder Engagement Proposal Development Contracting Video Production Podcasting LinkedIn

Territory Manager - Franchise Operations

Zee Learn Ltd.

May 2023 - Aug 2025 (2 years 3 months)

Managed 50+ franchise partners across Western and Central UP, growing the active network from 45 to 55 centres (22% expansion) while maintaining a 90% annual renewal rate. Delivered monthly training programs and quarterly workshops on sales, marketing, and centre operations.

Franchise Operations Territory Management Partnership Management Training Workshop Facilitation Sales Marketing Video Production

Franchise Operations Manager

Apollo Hospitals (Apollo 24/7)

Apr 2020 - May 2023 (3 years 1 month)

Managed 50+ Apollo franchise centres across NCR from pre-launch setup through daily operations, compliance audits, and annual renewal, maintaining 100% SOP compliance and reducing contract churn by 20%. Delivered sales, customer service, and brand compliance training, improving team productivity by 35%.

Franchise Operations SOP Compliance Training Sales Customer Service Brand compliance Event Planning Revenue Growth