kartikey tapiawala

• Managed the planning, development, and implementation of 15 enterprise application initiatives, leading cross-functional coordination, stakeholder communication, and technical project execution.

• Designed wireframes for 5 internal applications, converting stakeholder requirements into functional concepts used to guide development and execution.

• Established and scaled a new Enrollment Suppor

• Developed project charters, 30 user guides, and over 50 standard operating procedures (SOPs) to standardize IT operations across 115 locations.

• Built a localized AI-powered voice-to-text tool to transcribe and translate voicemails across 113 schools.

• Negotiated a strategic partnership with Dell for a company-wide Windows 11 migration and security upgrade, resulting in $500,000 in projected

• Provided invaluable support to international students at Grand Valley State University, guiding them through the process of obtaining social security numbers and visas, ensuring a smooth transition and compliance with regulations.

• Acted as a trusted advisor to domestic students interested in studying abroad, offering comprehensive guidance and assisting in the seamless coordination of travel

• Demonstrated exceptional skills in Community Building by designing and implementing engaging activities and programs on a monthly basis, fostering a vibrant and supportive residential environment.

• Proactively ensured the safety and well-being of residents by effectively managing Crisis Response and enforcing policies, swiftly addressing any potential issues to maintain a secure living environ

• Spearheaded Datacenter Networking Equipment initiatives, implementing critical updates to firewalls across multiple company sites, ensuring robust security and seamless communication.

• Proficient in Agile and Hybrid waterfall project methodologies, utilizing a versatile approach to drive successful project outcomes.

• Collaborated on the Engineering and Design of a cutting-edge, large-scale n

• Diligently maintained and optimized computer lab equipment across the campus, ensuring smooth and efficient operations.
• Provided expert technical support to faculty and staff, addressing hardware, software, and application issues promptly and effectively, contributing to enhanced productivity and user satisfaction.
• Provided CMS4 and website support, conducted platform reviews, and offered re

• Provide comprehensive digital support for the Tim Hortons Mobile app, assisting over 50 customers daily via phone and email. Investigate customer accounts, process refunds, and address inquiries, ensuring an exceptional mobile app experience.

• Offer expert restaurant support to owners and franchisees, troubleshooting hardware and software issues at more than 30 Tim Hortons locations daily. Pro

- Monitor the Cisco and Hyper-V rooms
- Help students with Cisco equipment, Exchange Server, and Windows Server

I have Learned the following in my CETY (Computer Systems Technology) program so far:

Cisco IOS Device Configuration/Network Design.
- Through Packet Tracer and real hardware
- Designing enterprise networks with routing protocols/switching solutions/network services
- Configuration of switches/routers through Cisco IOS CLI

Database Design/Manipulation with MySQL/SQL Server 2008.
- Through Hyper-

I work with the BMS (Business Management Solutions) group.
- Created Advanced level Excel spreadsheets for coders
- Edited Word documents
- Created and edited departmental PowerPoint presentations
- Provided troubleshooting technical support to colleagues.

- Created Advanced level Excel spreadsheets for coders
- Edited Word documents
- Created and edited departmental PowerPoint presentations
- Provided troubleshooting technical support to colleagues.

Worked as Warrant Officer at 557 (Lorne Scots)Royal Canadian Army Cadet Corps.

Concentration: Database Management

Minor: Business

• Combined Degree Program with a minor in Business
• Master’s Concentration: Database Management
• Student Commencement Speaker Finalist
• ACM SIGITE 2023 Student Paper
• Knowledge Exploration: Teaching Cyber-Security Using Controlled Web-Based Laboratories
• Dean’s list, 2019-2023

Issued Apr 2019

I have learnt the following:

Managing/Administrating Windows 8/Server 2012
- Through Hyper-V virtualization
- Creating basic domains, learning different roles/services to maintain a Windows network

Database Design/Manipulation with MySQL/SQL Server 2008
- Through Hyper-V virtualization and XAMPP/MySQL Workbench
- Have designed and implemented databases
- Used both GUIs and scripts to manipulate/

Issued May 2017

Issued May 2016

Issued Oct 2015

Issued Jul 2026 · Expires Jul 2029

Issued Jan 2025

Issued Jan 2024

Issued Dec 2023

Issued Apr 2019