At Moorpark College, I provide technical assistance across phone, email, and walk-in helpdesk channels, improving end-user satisfaction scores by 15%. I also configure Active Directory accounts and Microsoft 365 access for incoming students.
I established a centralized inventory auditing process that achieved 100% asset tracking accuracy for more than 300 campus hardware devices.
As an Information Systems Intern at Western NRG, I provisioned Windows workstations and configured Cisco routers, switches, and other network hardware. I maintained network configuration notes, change records, and asset inventories.
In my Enterprise Cisco Networking Lab project, I configured routers, switches, firewalls, VLANs, and inter-VLAN routing. I also configured a Raspberry Pi Linux router with VPN, DNS, DHCP, NAT, and firewall functionality, and used Wireshark for packet analysis.
