Karthik Nambiar
@karthiknambiar1
Customer Success leader at JumpCloud driving 105% NRR across a $2.7M ANZ customer portfolio.
IndiaWhat I'm looking for
At JumpCloud, I own a $2.7M ARR portfolio across Tier 1 and Tier 2 ANZ customers, driving 105% NRR through adoption, retention, and value realization. I also led the identity and device-management workstream for two customer migrations to Google Workspace and JumpCloud.
Across Hiver, Katalon, Workato, BrowserStack, and Wingify, I built customer success motions, managed strategic accounts, and delivered renewal and expansion outcomes. At Hiver, I led three Account Managers and helped deliver $936K in ARR expansion; at Workato, I created an onboarding template later adopted across the Customer Success organization.
Experience
Work history, roles, and key accomplishments
Owns a $2.7M ARR portfolio across Tier 1 and Tier 2 ANZ customers, driving 105% NRR through adoption, usage, retention, and value realization. Led identity and device-management workstreams for two customer migrations from Microsoft Active Directory to Google Workspace and JumpCloud.
Delivered 125% NRR as a CSM and later led a team of 3 Account Managers, helping deliver $936K in ARR expansion through structured customer success motions and cross-functional planning. Built customer health scoring and proactive intervention processes to identify retention risk.
Overachieved Net Revenue Retention quota by 150% in 2022 while managing a $3.5M+ enterprise portfolio across EMEA. Owned customer success plans focused on adoption, measurable business outcomes, expansion, renewal health, and advocacy for customers using a software testing and automation platform.
Managed onboarding, adoption, retention, and value realization for 80+ US customer accounts using an enterprise automation platform, delivering 102% NRR. Built a comprehensive onboarding template later adopted across the Customer Success organization and ran QBRs with strategic accounts.
Helped establish the Customer Success function and lifecycle framework for a developer-focused SaaS product used by engineering and QA teams. Managed $1M ARR and 100+ enterprise and commercial customers, supporting onboarding, adoption, retention, escalation handling, and long-term account growth.
Customer Success Manager
Wingify
May 2017 - May 2018 (1 year)
Built customer success protocols from scratch to improve retention, escalation handling, customer experience, and revenue growth. Managed $415K ARR, created customer-centric KPIs, conducted 10 JTBD sessions, and used NPS/customer satisfaction data to identify at-risk renewals.
Account Manager
Clique Communications Group
Aug 2016 - May 2017 (9 months)
Managed client accounts and relationships, ensuring customer satisfaction and retention.
Account Manager
Mindshift Interactive
Apr 2015 - Jul 2016 (1 year 3 months)
Managed client accounts and relationships, ensuring customer satisfaction and retention.
Account Executive
Blogworks
Jul 2011 - Jun 2012 (11 months)
Managed client accounts and relationships, ensuring customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Symbiosis International University
MBA, Marketing & Communication Management
Pursued an MBA with a focus on Marketing and Communication Management.
Loyola College
B.Sc, Visual Communication
Completed a Bachelor of Science in Visual Communication.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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