Karmen Belcher

Owned and operated an online cosmetics and accessories store, handling sales, customer service, and business operations.

Handled inbound calls from providers, clients, and representatives regarding dental coverage, assisting with enrollment, billing, benefits, and claims.

Coordinated correspondence with drivers, carriers, clients, and operations management regarding routes, obtaining BOLs, and recording inbound/outbound times.

Acted as a third-party sales agent for Cox Auto Inc., assisting dealerships with purchases, sales, and account issue escalation, collaborating with Manheim Auctions.

Performed data analysis for resolving accrued balances of medical trips during a Lyft project, using analytics and computer modeling to align accurate data.

Performed light cleaning for stay-over rooms and deep cleaning for vacant rooms, assisted guests, and supported housemen and other housekeepers.

Worked as a call center agent in telemarketing inbound/outbound sales for moving storage, packing, and disposal, corresponding on leads and consulting bookings via phone and online platforms.

Assisted in investigating production issues, analyzing data from loss prevention systems, and ensuring compliance with company policies.

Maintained cleanliness of multiple police precincts, including Hosea (Zone 6) Precinct, Gun Range, and the City of Atlanta's Watershed.

Maintained cleanliness of ten floors of restrooms at the Hurt Building in downtown Atlanta.

Maintained safety on premises during events, dispatched nightly, conducted property checks, screened patrons, and assisted with loss prevention and accident reports.

Assisted consumers and insurance agents with enrolling in healthcare and tax credits, referring non-approved individuals to Medicaid agencies.

Opened the store, cashiered, provided customer service, cross-trained, and assisted other facilities to maintain quality control and productivity.

Assisted guests with reservations, room service, and special needs, and updated data entry and systems as Night Auditor.

Provided customer service for an average of 60 calls per day, answering inquiries, solving problems, and providing product information.

Completed high school education with a focus on customer service.