Looking for a job

Adrian Mondragon

@adrianmondragon

Message

I coordinate client relationships, projects, and complex workflows across fast-paced remote teams.

Mexico

Message

What I'm looking for

I'm looking for a role where I can support leaders and teams through organized follow-up, client communication, project coordination, and independent problem-solving in a fast-paced remote environment.

I've managed B2B and B2C client relationships at Allianz, guiding prospects through onboarding, follow-up, and ongoing account support while keeping CRM pipelines and commitments organized.

At Blitz Designs, I coordinated U.S. clients with design and engineering teams on residential and commercial solar projects. I translated technical information, reviewed deliverables, resolved issues, and kept deadlines and action items moving.

My background also includes high-volume healthcare customer service, sales, residential and commercial design, and AI tools. I bring clear English and Spanish communication, structured follow-through, and independent coordination to remote teams.

Experience

Work history, roles, and key accomplishments

Current

Commercial Advisor / Customer Success & Sales

Current

Allianz

Jan 2023 - Present (3 years 8 months)

Manages B2C and B2B client relationships from initial contact through onboarding and ongoing support. Conducts outbound prospecting and maintains CRM pipelines and structured follow-up workflows.

CRM Salesforce GoHighLevel HubSpot Customer Success Sales B2B B2C Communication Skills Follow up

Customer Service & Sales Representative

Call Center Doctors

Jul 2024 - Sep 2025 (1 year 2 months)

Handled high-volume inbound and outbound communication for U.S.-based clients, resolving issues and coordinating follow-ups in a remote environment. Maintained performance against productivity and service-quality objectives.

Customer Service Sales Communication Skills Issue Resolution Documentation Remote Collaboration

Project Manager / Client Account Management

Blitz Designs

Jan 2017 - Sep 2023 (6 years 8 months)

Served as primary coordination point between U.S. clients and design/engineering teams for solar projects. Reviewed technical deliverables and translated technical information into clear client communication.

Project Coordination Account Management Technical Communication Quality Assurance Cross Functional Collaboration

Designer & Customer Service

Home Solution Group

Jan 2011 - Nov 2016 (5 years 10 months)

Provided direct customer support while developing residential and commercial design solutions. Created 3D models, renderings, and presentations to support purchasing decisions.

3D Modeling Rendering Presentation Skills Customer Service Communication Skills Project Coordination