Open to opportunities

Joel Hugo

@joelhugo

Message

Ambitious computer science graduate with a passion for programming.

Philippines

Message

What I'm looking for

I am looking for a role that challenges me and offers growth opportunities.

I am a dedicated and ambitious individual with a degree in Computer Science from St. John Bosco Institute of Arts and Sciences. My journey in the tech field began during my studies, where I developed a strong foundation in programming and web design. I thrive in fast-paced environments and enjoy challenges that allow me to expand my knowledge and skills.

Currently, I work at SAP Concur in client support, where I utilize my technical skills and customer service experience to assist clients effectively. My previous role as a Customer Service Representative honed my communication abilities and taught me the importance of providing exceptional service. I am eager to take on new challenges that will further my career and allow me to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Client Support

Current

SAP Concur

Oct 2018 - Present (6 years 8 months)

Currently working as a Client Support representative at SAP Concur, assisting clients with inquiries and providing solutions to enhance their experience with the software. Responsibilities include troubleshooting issues and ensuring customer satisfaction.

Customer Support Troubleshooting Communication Problem Solving Solutions Technical Support Time Management

Customer Service Representative

C3/Customer Contact Channels

Jun 2017 - Sep 2018 (1 year 3 months)

Worked as a Customer Service Representative at C3, handling customer inquiries and providing assistance through various communication channels. Focused on delivering high-quality service and resolving customer issues effectively.

Customer Service Communication Problem Solving Time Management Team Collaboration Conflict Resolution

OJT - Sales/Telemarketing

Dan Daryll Philippines, Inc.

Oct 2016 - Oct 2016 (0 months)

Completed an internship in Sales and Telemarketing at Dan Daryll Philippines, Inc., where I gained experience in promoting products and engaging with customers to drive sales.