Joel Hugo
@joelhugo
Ambitious computer science graduate with a passion for programming.
PhilippinesWhat I'm looking for
I am a dedicated and ambitious individual with a degree in Computer Science from St. John Bosco Institute of Arts and Sciences. My journey in the tech field began during my studies, where I developed a strong foundation in programming and web design. I thrive in fast-paced environments and enjoy challenges that allow me to expand my knowledge and skills.
Currently, I work at SAP Concur in client support, where I utilize my technical skills and customer service experience to assist clients effectively. My previous role as a Customer Service Representative honed my communication abilities and taught me the importance of providing exceptional service. I am eager to take on new challenges that will further my career and allow me to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Client Support
SAP Concur
Oct 2018 - Present (7 years 8 months)
Currently working as a Client Support representative at SAP Concur, assisting clients with inquiries and providing solutions to enhance their experience with the software. Responsibilities include troubleshooting issues and ensuring customer satisfaction.
Customer Service Representative
C3/Customer Contact Channels
Jun 2017 - Sep 2018 (1 year 3 months)
Worked as a Customer Service Representative at C3, handling customer inquiries and providing assistance through various communication channels. Focused on delivering high-quality service and resolving customer issues effectively.
OJT - Sales/Telemarketing
Dan Daryll Philippines, Inc.
Oct 2016 - Oct 2016 (0 months)
Completed an internship in Sales and Telemarketing at Dan Daryll Philippines, Inc., where I gained experience in promoting products and engaging with customers to drive sales.
Education
Degrees, certifications, and relevant coursework
St. John Bosco Institute of Arts and Sciences
Bachelor of Science, Computer Science
2012 - 2016
Graduated with a Bachelor of Science in Computer Science/Programming, focusing on software development and programming languages.
Alternative Learning System
High School Diploma, General Education
2011 - 2013
Completed secondary education through the Alternative Learning System, providing a non-traditional approach to education.
Villamor Air Base Elementary School
Elementary School Diploma, General Education
2005 - 2009
Graduated from elementary school, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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