At Teleperformance, I supported customers as a bilingual customer service representative, helping them navigate websites, apps, and systems and troubleshoot product or service issues.
I logged customer interactions in CRM systems and kept conversations clear, professional, and calm.
At Alignerr, I produced English and Spanish transcriptions, following strict guidelines and quality standards while documenting spoken content.
As an intern at Secret Society of Poetry, I curated and drafted social media content, conducted audience polls, and analyzed feedback. I also maintain Joplin Notes theme, an open-source personal project published on GitHub.
