Karine Zindi
@karinezindi
I grow B2B utility revenue, retain customers, and build high-value client relationships.
United KingdomWhat I'm looking for
At Yü Energy, I managed a high-value B2B utility portfolio from onboarding through contract closure, using Salesforce and Gentrack Junifer to support renewals, pricing, billing activation, and client retention. I built strategic relationships with direct business clients and energy brokers while identifying upsell opportunities and exceeding sales KPIs.
I've also delivered target-driven customer sales and retention at Firstsource in partnership with Sky, and began my sales career with direct residential campaigns at Miles Marketing. More recently, at Hastings Direct, I manage complex claims, support fair customer outcomes, resolve complaints, and work across claims systems while meeting SLAs and FCA requirements.
Experience
Work history, roles, and key accomplishments
Managed a portfolio of claims with varying complexity, ensuring optimal outcomes and compliance with FCA regulations. Acted as a technical referral point and resolved complaints, including FOS referrals.
Education
Degrees, certifications, and relevant coursework
Northern Council for Further Education
Level 1 Certificate, Occupational Studies
2022 - 2022
Completed a Level 1 Certificate in Occupational Studies for the Workplace, covering business communication, customer service, problem solving, time management, and improving own learning.
Northern Council for Further Education
Level 1 Award, Employability Skills
2022 - 2022
Completed a Level 1 Award in Employability Skills, focusing on mindset, motivation, first day at work, and teamwork.
Leicester College
Functional Skills Qualification, English
2018 - 2019
Achieved an Edexcel Functional Skills Qualification in English, covering speaking, listening, reading, writing, and communication.
Leicester College
Functional Skills Qualification, Information and Communication Technology
2018 - 2019
Achieved an Edexcel Functional Skills Qualification in Information and Communication Technology.
Leicester College
Functional Skills Qualification, Mathematics
2018 - 2019
Achieved an Edexcel Functional Skills Qualification in Mathematics.
The City and Guilds
Certificate of Unit Credit, General
2018 - 2019
Completed a Certificate of Unit Credit in full mode.
Institut Superieur De Management (ISMA University)
Brevet de Technicien Superieur (BTS), Business Communication
2016 - 2017
Completed a Brevet de Technicien Superieur (BTS) in Business Communication, equivalent to a Higher National Diploma (HND) in the UK.
College catholique bilingue Notre Dame des Nations
Baccalaureate, Philosophy
2014 - 2015
Completed the Baccalaureate in Philosophy, equivalent to A-Levels in the UK.
Collège catholique bilingue notre dame des nations
Probatoire, Linguistics
2013 - 2014
Completed the Probatoire in Linguistics, equivalent to AS-Level in the UK.
College catholique bilingue notre dame des nations
Brevet d'Etude du Premier Cycle, Linguistics
2011 - 2012
Completed the Brevet d'Etude du Premier Cycle (BEPC) in Linguistics, equivalent to GCSEs in the UK.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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