Andrew Jones
@andrewjones
Enthusiastic sales manager with strong communication and organizational skills.
United KingdomWhat I'm looking for
I am a highly enthusiastic and focused individual with a proven track record in sales and customer relations. My experience as a Customer Relations Administrator at Cycle Solutions has honed my administrative skills, allowing me to efficiently process sales and manage accounts for notable clients like DWP and the Metropolitan Police. I thrive in environments where I can set and achieve goals, and I pride myself on my ability to build strong professional relationships.
Throughout my career, I have progressed into sales management roles, where I have successfully led teams to meet and exceed targets. My approachable personality and effective communication skills have enabled me to boost team morale and foster a collaborative work environment. I am eager to bring my skills and experience to a new opportunity where I can contribute to a dynamic team and help drive success.
Experience
Work history, roles, and key accomplishments
Customer Relations Administrator
Cycle Solutions 'Cycle to work/' Ltd
May 2020 - Present (5 years 2 months)
Handles administrative tasks, including processing sales and liaising with external cycle-to-work stores. Manages accounts for employers such as DWP, Transport for London, and Metropolitan Police, building professional relationships with new clients.
Retentions Advisor
BT
Oct 2015 - May 2020 (4 years 7 months)
Dealt with existing customers seeking to cancel services, building rapport and trust to retain them. Successfully up-sold additional products to customers.
Sales Manager
A1 Comms Trading as Go Mobile
Mar 2015 - Oct 2015 (7 months)
Managed a team of staff, working towards daily, weekly, and monthly targets. Handled hands-on sales, customer service, rota planning, and all financial aspects of the store.
Sales Consultant
Xercise4less
Oct 2014 - Feb 2015 (4 months)
Handled inbound and outbound calls, arranged face-to-face consultations for gym memberships, and marketed the gym on social media. Attended corporate events to speak directly with employers.
Customer Service Renewals Adviser
TalkTalk
Aug 2013 - Jan 2014 (5 months)
Served as the main point of contact for customer inquiries, ranging from billing issues to complex complaints. Successfully up-sold various packages, including TV, broadband, and phone line upgrades.
Claims Handler
We Claim U Gain Limited
Nov 2011 - Jun 2012 (7 months)
Contacted potential customers regarding claims and passed viable claims to closers to finalize deals. Identified potential claims and initiated the process.
Activity Manager
EAC Summer Schools Limited (part of the TUI group)
Jul 2011 - Sep 2011 (2 months)
Responsible for managing a team of 8 activity leaders, delegating staff to cover daily activities. Matched staff skills and personalities to appropriate activities.
Activity Leader
EAC Summer Schools (part of the TUI group)
Jun 2010 - Sep 2010 (3 months)
Organized and participated in a variety of activities and trips. Ensured smooth execution of planned events.
Activity Leader
Manifico Summer Schools
Organized and participated in a variety of activities and trips. Ensured smooth execution of planned events.
Sales Advisor
Save Britain Money
Feb 2014 - Oct 2014 (8 months)
Contacted existing and potential customers regarding products and served as a first-hand customer service agent, handling complaints and queries. Demonstrated effectiveness in teamwork and independent work.
Claims Adviser
Lifestyle Money Limited
Jun 2012 - Sep 2012 (3 months)
Contacted potential customers to explain the benefits and procedures of potential claims. Facilitated the initial stages of the claims process.
Education
Degrees, certifications, and relevant coursework
Llanelli
BTEC in Sport Science, Sport Science
Completed a 2-year BTEC program in Sport Science, followed by a 3-year degree in Sport Science.
Ysgol Glan Y Mor
GCSE, Multiple Subjects
Achieved GCSE qualifications in English, Maths, Science, PE, Welsh, History, and Business Geography.
Availability
Location
United KingdomAuthorized to work in
Job categories
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