Looking for a job

diana peña

@dianapea

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Customer service and virtual assistant with 4+ years supporting clients, sales, and administration.

United States

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What I'm looking for

I’m looking for a remote role where I can support customers and clients through clear communication, fast follow-up, and organized administrative work. I want to use my customer service strengths to deliver dependable service and smooth day-to-day operations.

I’m a customer service, virtual assistant, and sales support professional with 4+ years of experience helping clients through phone, chat, and email. I bring strong skills in client communication, organization, and data management—built through roles supporting customers, managing records, and following up to ensure satisfaction.

In my sales representative experience, I handled product recommendations, order and invoice management, and issue resolution while maintaining organized sales documentation and client follow-up. I’m now seeking a remote position in customer service, virtual assistance, or administrative support where I can apply my time management, problem solving, and remote work readiness to consistently deliver reliable support.

Experience

Work history, roles, and key accomplishments

Sales Representative

Ortopedico Hospitalarios Kennedy

Jan 2022 - Jan 2024 (2 years)

Advised customers on product selection, managed orders and invoices, and completed follow-up activities. Maintained organized sales documentation and resolved customer issues.

Customer Service Order Management Invoice Processing Sales Documents Client Communication Data Entry

Sales Representative

Vital Master

Jan 2018 - Jan 2020 (2 years)

Assisted customers with product recommendations and managed sales and client follow-up. Delivered customer service and maintained client and inventory records.

Customer Service Sales Support Product Recommendations Data Entry

Teacher

Colegio San Agustín

Jan 2013 - Jan 2015 (2 years)

Provided classroom instruction and student support, managed daily schedules, and maintained academic files and student records. Communicated with parents and staff to support student progress.

Classroom Instruction Student Support Scheduling Data Management Record keeping

Education

Degrees, certifications, and relevant coursework

Colombia

High School Diploma, General Education

2012 -

Completed a high school diploma in Colombia.

Colombia

Early Childhood Education, Early Childhood Education

Studied Early Childhood Education in Colombia.

Colombia

Psychology (Incomplete), Psychology

Completed incomplete studies in Psychology in Colombia.

COLEGIO SAN AGUSTÍN

Teacher, Education

2013 - 2015

Activities and societies: Organized academic files and student records; communicated with parents and staff; managed daily schedules and classroom activities.

Provided classroom instruction and student support at Colegio San Agustín from 2013 to 2015.