Open to opportunities

Dewi Siregar

@dewisiregar

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Experienced English teacher with a strong background in customer care.

Indonesia

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What I'm looking for

I am looking for a role that allows me to leverage my communication skills and passion for teaching, ideally in a supportive environment that values professional growth.

I am a Bachelor graduate in Communication Studies with a diverse career spanning over two decades. I began my journey as a Radio Broadcaster, where I honed my communication skills for nearly seven years. In 2010, I transitioned into the customer care industry, working with Indonesia AirAsia until 2019. My role involved extensive use of English, allowing me to connect with colleagues across Asia and Australia, and develop a strong customer service ethos.

In 2020, I embraced a new challenge as a private tutor for elementary students during the pandemic. This experience deepened my passion for education, leading to my acceptance as an English teacher at a Junior High School in 2024. I am dedicated to fostering a positive learning environment and helping students achieve their academic goals.

Experience

Work history, roles, and key accomplishments

English Teacher

Junior High School

Jan 2024 - Jan 2025 (1 year)

Taught English to junior high school students, developing and implementing engaging lesson plans. Assessed student progress and provided constructive feedback to enhance language proficiency.

Lesson planning Classroom Management Assessments Curriculum Development

Private Tutor

Jan 2020 - Jan 2024 (4 years)

Provided private tutoring services to elementary students, focusing on various subjects. Developed customized lesson plans to meet individual student needs and improve academic performance.

Tutoring Lesson planning Elementary Education Curriculum Development

Customer Care Officer

AirAsia

Jan 2013 - Dec 2019 (6 years 11 months)

Provided exceptional customer care to a diverse clientele, resolving inquiries and issues efficiently. Utilized CRM and CSM systems to manage customer interactions and ensure timely responses to emails within service level agreements.

Customer Relationship Management Customer Service Data Analysis Flight Operations

Senior Customer Service

PT. Rupawa Unggul Prima

Jan 2016 - Dec 2017 (1 year 11 months)

Managed customer communications across multiple channels including email, chat, phone calls, and social media. Processed data entry for client details and handled inbound/outbound calls for follow-ups, ensuring adherence to deadlines.

Customer Service Email Communication Chat Support Social Media Management Data Entry

Customer Service Representative

AirAsia Call Center

Jan 2011 - Dec 2012 (1 year 11 months)

Assisted customers with flight-related inquiries and provided support for various travel needs. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Customer Service Call Center Operations Problem Solving Communication

Customer Service Representative

HSBC

Jan 2010 - Dec 2010 (11 months)

Provided customer service support, addressing client inquiries and resolving issues. Ensured a positive customer experience through professional and efficient service delivery.

Customer Service Client Relations Communication Banking Operations