Maharani Putri

I am an English educator and customer service professional with a Bachelor of English Education (minor in Linguistics) and a 3.85 GPA, committed to high-quality communication and learning outcomes.

I currently serve as a Team Leader for a US-facing customer service campaign in the outsourcing industry, managing and developing agents, supervising daily operations, and ensuring policy compliance and service quality.

I have over three years of classroom and tutoring experience across age groups, including specialized instruction for professional and workplace English and hospitality contexts, plus more than two years handling written US-based e-commerce customer inquiries.

I bring strong instructional design and materials development skills, proven coaching and leadership that promoted teammates into leadership roles, multilingual fluency (Bahasa Indonesia, Javanese, English), and hands-on experience with tools like Microsoft Office, Google Workspace, CAT tools, Canva, and SPSS.