Shanta Maximin

Provide HR leadership and comprehensive people support across US and Saint Lucia offices for approximately 30 employees. Manage end-to-end recruitment and onboarding, advise on employee relations, and coordinate performance reviews and training initiatives.

Assigned to the Human Resource Unit supporting approximately 1,400 employees, processing personnel actions and conducting manpower audits. Later assigned to the Immigration Department supporting residence and visa processes.

Provided administrative and records support across government departments, including document management, reporting, interdepartmental coordination, customer service, compliance, and confidentiality.

Supported the launch of a new luxury concierge service, including development and implementation of SOPs, service design, supplier relationships, recruitment for the Butler programme, and operational coordination.

Served as guest liaison and management support in a luxury resort environment, coordinating guest services, handling complaints and emergencies, and supporting operational and revenue initiatives.

Managed reservations, guest inquiries, reporting, occupancy forecasting, cross-functional coordination, and issue resolution in a luxury hospitality environment.

Held progressively responsible roles across front office, reservations, wedding coordination, restaurant operations, and guest services, building deep knowledge of hospitality operations and service delivery.

Pursuing a Bachelor of Science in Human Resource Management, currently a finalizing student.

Earned a Reservations Agent Certification from Caribcert (SLHTA).

Studied Spanish at the Venezuelan Institute.