Karen Thoden
@karenthoden
I lead customer service, hospitality operations, dispatch, scheduling, and high-volume teams.
United StatesWhat I'm looking for
I've supported guest-facing beverage operations at Beau Rivage Resort & Casino and Caesars Entertainment, supervising staff, managing schedules, resolving concerns, and maintaining service standards.
As Regional Manager at Free-2-Grow and a dispatcher at Goode Refrigeration and Appleton Campbell, I coordinated after-hours coverage, dispatched technicians, optimized routes, managed appointments, invoicing, payments, and client communications across multiple service platforms.
Across hospitality, gaming, home care, travel coordination, and field service, I bring more than 20 years of customer support, team coaching, administrative operations, and calm problem-solving in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Assistant Beverage Manager
Beau Rivage Resort & Casino
Jan 2026 - Present (8 months)
Support daily beverage operations while maintaining high standards of guest service and operational efficiency. Supervise and coach beverage staff, assist with scheduling, training, and performance management.
Education
Degrees, certifications, and relevant coursework
Stevens-Henager College
Associate Degree, Graphic Design
2010 - 2012
Pursued an Associate Degree in Graphic Design, developing skills in visual communication and design principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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