Roxana Arteaga

I am a results-driven Operations Coordinator with over 18 years of experience at MGM Grand Resorts International. My expertise lies in optimizing resource allocation and enhancing customer service through effective communication and team collaboration. I have a proven track record in staff training and problem-solving, ensuring seamless operations and high guest satisfaction.

Throughout my career, I have successfully streamlined communication processes, significantly enhancing operational flow and guest service. I monitor room occupancy trends to optimize resource allocation and ensure accurate availability management. My commitment to fostering teamwork and actively engaging with colleagues has created a collaborative work environment that enhances service delivery.

In addition to my operational skills, I am proficient in Microsoft Excel and operations management. I take pride in training and mentoring new staff, fostering a culture of continuous learning and collaboration that enhances team performance. I am dedicated to addressing guest concerns proactively, creating a welcoming environment that encourages repeat visits and positive feedback.