Open to opportunities

Karen Kuykendall

@karenkuykendall

Message

Small business owner and operations manager delivering reliable cleaning and customer-focused service.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can lead day-to-day operations, manage schedules and budgets, and support customers with accurate, detail-driven service—ideally in a team that values clear communication and continuous improvement.

I’m a small business owner and operations manager who founded and managed a residential and commercial cleaning business, overseeing daily operations, scheduling, and client relations. I built and maintained a loyal customer base through high-quality service and consistent communication, and I keep performance strong by developing efficient cleaning procedures that improve consistency and satisfaction.

Before owning the business, I sharpened my accuracy and service skills as an Administrative Assistant and a Customer Service Representative—processing payroll, converting manual timesheets into electronic records, managing accounts payable and receivable, and handling escalated customer calls. I hire, train, and supervise staff, manage budgeting, invoicing, and payroll, and bring a calm, detail-driven approach to fast-paced, time-sensitive work.

Experience

Work history, roles, and key accomplishments

Current

Cleaning Business Manager

Current

Cleaning Solutions

Apr 2016 - Present (10 years 2 months)

Founded and managed a residential and commercial cleaning business, overseeing daily operations, scheduling, client relations, and staff hiring and training. Maintained profitability through budgeting, invoicing, and payroll while improving cleaning procedures to strengthen service consistency and customer satisfaction.

Business Operations Scheduling Payroll Processing Invoicing Budgeting Staff Training Customer Relations Quality Control Process Improvement

Administrative Assistant

Techcorr

Nov 2014 - Apr 2016 (1 year 5 months)

Processed payroll and converted manual timesheets into accurate electronic records, verifying employee hours and billing data with strong attention to detail. Managed accounts payable and receivable and handled professional customer and corporate communications via phone and email.

Payroll Processing Accounts Payable Accounts Receivable Customer Communications Data Entry

Customer Service Representative

Alorica

May 2011 - May 2014 (3 years)

Processed payments and managed past-due accounts with accuracy while resolving customer inquiries using multiple computer systems and tools. Supervised a team of 20 agents and handled escalated supervisor-level calls, earning consistent recognition for service quality and precision.

Customer Service Payment Processing Collections Support Escalations Team Leadership Data Entry Systems