RARachel Apit
@rachelapit
Experienced operations manager with a strong focus on project management.
ZimbabweWhat I'm looking for
I am an accomplished Operations Manager with over five years of experience in overseeing and coordinating various projects to ensure alignment with business objectives. My role at IBEX has allowed me to provide high-level administrative support, manage schedules, and prepare essential documents and reports for senior executives. I pride myself on my ability to analyze operational data and generate insightful reports that support strategic planning and decision-making.
Prior to my current position, I served as a Small Business Specialist at Telstra, where I honed my skills in task management and team engagement. My experience in customer service roles has equipped me with strong problem-solving abilities and the capacity to manage multiple tasks efficiently. I am dedicated to delivering high-quality service and fostering effective communication between internal and external stakeholders.
Experience
Work history, roles, and key accomplishments
Operations Manager
IBEX
Sep 2019 - Nov 2024 (5 years 2 months)
Provided high-level administrative support to senior executives, managing schedules, meetings, and reports. Oversaw and coordinated various projects, ensuring timely completion and alignment with business objectives. Analyzed operational data to support decision-making and strategic planning.
Small Business Specialist
Telstra
Sep 2016 - Aug 2019 (2 years 11 months)
Coordinated appointments with technicians for faulty services and managed multiple tasks to ensure high-quality service delivery. Prioritized projects effectively, consistently meeting deadlines.
Customer Service Representative
TeleTech Philippines
Mar 2013 - Aug 2016 (3 years 5 months)
Monitored customer interactions to ensure compliance with quality standards and identified areas for improvement. Maintained and updated customer records, ensuring accuracy and confidentiality.
Customer Service Representative
Stream Global Services
Mar 2010 - Mar 2013 (3 years)
Managed customer orders and inquiries, resolving issues via phone, email, and chat. Ensured timely and satisfactory responses to all customer complaints.
Education
Degrees, certifications, and relevant coursework
Banilad Center for Professional Development
Hotel and Restaurant Management, Hotel and Restaurant Management
Studied Hotel and Restaurant Management. Gained knowledge in hospitality operations, customer service, and business management.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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