Open to opportunities

Karen Kannemeyer

@karenkannemeyer

Message

I improve HR operations, LMS support, and customer experiences through accurate data management and analysis.

South Africa

Message

What I'm looking for

I'm looking for a role where I can support efficient HR or operational processes through accurate data management, analysis, user support, and collaborative service delivery.

I'm currently managing employee records, HR databases, recruitment, onboarding, employee relations, and benefits at OpcommsHQ.

Previously, I monitored real-time operations data at OpcommsHQ, analyzed performance trends, and developed forecasting models to support resource allocation and operational planning.

I also supported customers as a Player Service Host Agent, handling queries, complaints, account reviews, and transactions with accuracy and timely service delivery.

At SACOB, I coordinated online courses and learning platforms, provided technical support to LMS users, and helped create a smooth experience for course participants.

Experience

Work history, roles, and key accomplishments

Current

HR Officer

Current

OpcommsHQ

Jun 2025 - Present (1 year 2 months)

Managed employee records and HR databases to ensure compliance and effective data management. Coordinated recruitment and onboarding processes, contributing to a smooth and organized experience for new hires.

HR Administration Data Management Recruitment Onboarding Employee Relations Benefits Administration

Real Time Analyst

OpcommsHQ

Sep 2024 - Jun 2025 (9 months)

Monitored real-time operations data, improving operational efficiency through data-driven insights. Analyzed performance metrics and trends, contributing valuable information for decision-making.

Data Analysis Performance Metrics Forecasting Operational Efficiency Reporting

Player Service Host Agent

OpcommsHQ

May 2022 - Sep 2024 (2 years 4 months)

Handled customer queries and complaints, maintaining high customer satisfaction across interactions. Managed account reviews and transactions, ensuring accuracy and timely service delivery.

Customer Service Query Resolution Account Management Transaction Processing Communication Skills

Online Course Coordinator

SACOB

Mar 2021 - Apr 2022 (1 year 1 month)

Coordinated online learning platforms, providing technical support to LMS users to enhance user experience. Ensured smooth operation of online courses and effective communication with participants.

LMS Support Technical Support Online Learning Coordination