Ogar Philomena

Provided excellent customer service by responding to client inquiries via phone, email, and chat. Assisted policyholders in updating information, submitting claims, and resolving policy-related issues.

Provided accurate and timely information on loan balances, payment schedules, and payoff amounts. Processed customer payments and assisted in setting up automatic payment plans.

Provided administrative and clerical support to the ministry, managing schedules and documents. Assisted in organizing conferences, events, and workshops on women's rights and equality.

Assisted senior executives in scheduling, correspondence, and document preparation. Managed meetings, emails, and travel logistics.

Managed internal and external communication channels. Prepared official letters, memos, reports, and proposals.

Handled customer inquiries and resolved service-related issues promptly. Managed CRM records and coordinated with technical and sales departments.

Integrated gender perspectives into projects and development programs. Managed events, research, and publications on gender equality.

Contacted policyholders to follow up on overdue premiums and reinstatement requirements. Negotiated payment arrangements to help customers keep policies active while supporting cash-flow goals.

Managed official correspondences and handled inquiries. Organized meetings, prepared minutes, and drafted reports.

Assisted patients and visitors in registration and basic care services. Maintained accurate patient records and bookkeeping data.

Bachelor of Science in Psychology from Benue State University, Nigeria, from 2015 to 2019.