Karen Dube
@karendube
Executive Assistant & Customer Support Professional | Organized, responsive, and customer-focused
What I'm looking for
I am an organized and customer-focused professional with experience in Executive Assistance, Customer Support, Sales, and remote communication. I enjoy helping businesses stay organized while ensuring clients and customers receive timely, professional, and effective support.
As an Executive Assistant at M.B Projects, I supported day-to-day business operations through calendar and inbox management, meeting coordination, client communication, document preparation, and administrative support. I helped reduce scheduling conflicts by 30% and improved email response times by 25% through better organization, prioritization, and follow-up.
My customer-facing experience has also strengthened my ability to communicate clearly, resolve concerns, build positive relationships, and adapt to the needs of different clients and customers. Through my sales and online ESL teaching experience, I developed strong problem-solving, relationship management, and communication skills while working with people from diverse backgrounds.
I am comfortable managing multiple priorities, handling sensitive information, responding to inquiries, coordinating schedules, maintaining accurate records, and ensuring tasks are completed on time.
I am currently seeking remote opportunities in Executive Assistance, Administrative Support, Customer Support, Customer Service, Email Support, or Chat Support. I am particularly interested in roles where I can combine my organizational skills with my ability to provide excellent support and create positive customer experiences.
Experience
Work history, roles, and key accomplishments
Executive Assistant
M.B. Projects
Apr 2023 - Apr 2025 (2 years)
Provided executive-level support, managing complex calendars and high-volume inboxes which reduced scheduling conflicts by 30% and improved email response times by 25%; coordinated travel and prepared executive reports to support decision-making.
English Teacher
Adventus Academy
Mar 2022 - Mar 2023 (1 year)
Designed and delivered lesson plans that improved student language proficiency by 20% and maintained detailed student records using Google Sheets to track progress and communicate with parents and leadership.
Sales Representative
G.M Trading
Jan 2018 - Dec 2021 (3 years 11 months)
Managed end-to-end sales processes, met and exceeded targets while maintaining CRM records, improving client retention and supporting sales reporting and invoicing.
Education
Degrees, certifications, and relevant coursework
Zimbabwe Open University
Bachelor of Science (Honours), Information Technology
2024 -
Pursuing a Bachelor of Science in Information Technology (Honours) focusing on IT principles and applied technologies.
Hillside Teachers College
Diploma in Education, Education
2019 - 2021
Completed a Diploma in Education with majors in English and Portuguese, training in classroom instruction and curriculum delivery.
ALX Africa
Certificate, Virtual Assistance
Completed a Virtual Assistant certificate program covering administrative support, remote tools, and virtual workflows.
Alison
Certificate, Business Administration
Completed a Business Administration certificate focusing on core business management and administrative skills.
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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