Karen Dsouza
@karendsouza
Experienced healthcare operations coordinator delivering accurate, timely radiology workflow and client support.
AustraliaWhat I'm looking for
I am an operations coordinator with strong experience in radiology workflow coordination, case management, and client and radiologist support in fast-paced, time-sensitive environments. I consistently meet SLA performance, maintain data accuracy and confidentiality, and provide calm, solutions-focused support across global teams and shift patterns.
I have supported public-health initiatives including COVID-19 response work, managed high-volume customer and reception roles, and driven measurable sales improvements in retail roles. I am adaptable, committed to high-quality service, and seek to make work smooth and stress-free for colleagues, clients and patients.
Experience
Work history, roles, and key accomplishments
EROperations Coordinator
Everlight Radiology
Nov 2021 - Present (4 years 1 month)
Support global 24/7 radiology operations by managing, prioritising and allocating cases to meet SLA targets while providing calm, solutions-focused support to clinicians and radiologists and maintaining data accuracy and confidentiality.
COVID-19 Advisor
Whakarongorau Aotearoa
Jan 2021 - Dec 2021 (11 months)
Supported New Zealand Ministry of Health COVID-19 response providing non-clinical public advice, contact tracing and welfare calls while accurately documenting interactions and maintaining strict privacy and confidentiality.
Receptionist / Customer Support
Anytime Movers
Jan 2020 - Dec 2021 (1 year 11 months)
Managed bookings, quotes and customer enquiries for relocations, processed invoices and payments, and coordinated with operations to ensure timely scheduling and high customer satisfaction.
Beauty & Retail Specialist
Clarins / Revlon / Shiseido / Farmers
Jan 2015 - Dec 2020 (5 years 11 months)
Delivered personalised beauty consultations, consistently exceeded sales KPIs (lifted Revlon counter from -10% to +4%), trained new staff and led promotional events to drive customer engagement and revenue.
Education
Degrees, certifications, and relevant coursework
The Cut Above Academy
Certificate, Makeup
Completed a Certificate in Just Makeup focused on professional makeup application techniques.
Clarins (training)
Certificate, Beauty / Cosmetics
Completed Clarins Trained Beauty Consultant certificate covering product knowledge and client consultation.
Shiseido (training)
Certificate, Beauty / Cosmetics
Completed Shiseido Trained Beauty Consultant certificate covering skincare and makeup retail consultation.
Ministry of Health (New Zealand) COVID-19 training
Certificate, Public Health / Contact Tracing
2021 - 2021
Completed multiple Ministry of Health COVID-19 response courses including case investigation, contact tracing and privacy.
Country Girl Management (CGM) – CGM Redefined Event
Certificate, Modelling / Personal Development
Participated in CGM Redefined event involving modelling workshops and confidence training.
Waitakere College
NCEA Levels 1-3, Secondary Education
Grade: Merit
Completed NCEA Levels 1, 2 and 3 with Merit and achieved University Entrance.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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