KDKaren Desphy
@karendesphy
Confident virtual assistant skilled in communication and adaptability.
PhilippinesWhat I'm looking for
As a dedicated General Virtual Assistant, I thrive in fast-paced environments where my communication and adaptability skills shine. Currently, I serve as a Virtual Medical Assistant, where I manage front desk operations, coordinate patient appointments, and ensure accurate documentation of electronic health records. My role allows me to act as a crucial link between medical professionals and patients, enhancing patient outcomes through effective communication and education.
Previously, I worked as a Customer Service Representative at Everise and Infosys, where I honed my problem-solving abilities and customer service skills. I am adept at utilizing customer service software to track interactions and ensure high satisfaction levels. My experience in office administration further complements my skill set, as I efficiently managed schedules and client inquiries at 1st Quad Air-condition Specialists’ Trading and Services.
Experience
Work history, roles, and key accomplishments
Virtual Medical Assistant
Karen Desphy
Jan 2023 - Present (2 years 6 months)
Managed front desk operations, including patient appointments, insurance verification, and claims processing. Efficiently handled electronic health records (EHR) to ensure accurate documentation of patient information and treatment plans. Educated patients on medication management, lifestyle modifications, and follow-up care instructions.
Customer Service Representative
Everise
Jan 2021 - Dec 2023 (2 years 11 months)
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Utilized customer service software to manage interactions and track customer satisfaction. Processed payments and assisted members in finding practitioners for their needs.
Customer Service Representative
Infosys
Jan 2021 - Dec 2021 (11 months)
Responded to telephone inquiries regarding online order deliveries. Accessed electronic cataloging systems to provide product information and availability. Ensured efficient and accurate information dissemination to customers.
Office Staff
1st Quad Air-condition Specialists’ Trading and Services
Jan 2018 - Dec 2021 (3 years 11 months)
Scheduled and coordinated surveys and meetings for supervisory staff. Updated calendars to reflect staffing changes and managed administrative tasks. Provided information to clients by answering general questions and requests.
Education
Degrees, certifications, and relevant coursework
Philippine Women's University
Bachelor of Arts, Foreign Service
Studied Foreign Service at Philippine Women's University. Gained knowledge and skills relevant to international relations and diplomacy.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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