Open to opportunities

Danielle Calpo

@daniellecalpo

Message

Dedicated virtual assistant with exceptional customer service skills.

Philippines

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and driven virtual assistant with a strong commitment to providing exceptional customer service. My experience includes efficiently handling over 60 daily customer inquiries at PlayAsia Inc., where I consistently achieved a 95% customer satisfaction rating. My ability to manage multiple responsibilities while maintaining professionalism has been key to my success in this role.

Previously, I served as a Customer Support Manager, where I analyzed sales data to identify trends and provided valuable insights to the sales team. This experience has equipped me with strong analytical skills and the ability to develop targeted sales strategies. I am detail-oriented and tech-savvy, ensuring that I can adapt to various office productivity tools and maintain organized records effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

PlayAsiaInc.

May 2024 - Present (1 year 1 month)

Efficiently handled over 60 daily customer inquiries via phone and email, consistently achieving a 95% customer satisfaction rating. Handled incoming calls, screened inquiries, and coordinated with appropriate personnel.

Customer Support Email Communication Phone Communication Customer Satisfaction inquiry handling

Customer Service

Hairreve

Oct 2023 - May 2024 (7 months)

Responded to inquiries regarding the product and consistently conducted after sales support to establish customer satisfaction. Updated and organized data regarding customer and business transactions records, and maintained inventory and placed orders as needed.

Customer Service Inventory Management

Customer Support Manager

DailyWellness

Dec 2021 - Jul 2023 (1 year 7 months)

Analyzed sales data to identify trends and provide insights to the sales team, leading to a more targeted sales strategy. Responded to inquiries which generated sales, provided general office support, and maintained and organized records while monitoring inventory and arranging orders as needed.

Sales Data Analysis Sales Strategy Customer Support Inventory Management

Education

Degrees, certifications, and relevant coursework

Heaven Sent Learning and Tutorial Center

Not Specified, Elementary Education

Activities and societies: Academic Excellence, Artist Award

Attended Heaven Sent Learning and Tutorial Center for elementary education. Achieved academic excellence during the years 2005-2011 and received an Artist Award in 2011.

St. Joseph College - Olongapo Inc.

Not Specified, High School Education

Activities and societies: Academic Achiever, Athletics Award

Completed high school education at St. Joseph College - Olongapo Inc. Was recognized as an Academic Achiever from 2012-2015 and received an Athletics Award in 2015.

Columban College

Bachelor of Science, Civil Engineering

Pursued a Bachelor of Science in Civil Engineering at Columban College. Studied for two years before transitioning to a different field of study.

Aura College

Bachelor of Science, Computer Engineering

Completed a Bachelor of Science in Computer Engineering at Aura College. This program spanned from 2017 to 2021, culminating in the completion of the degree.