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Karen Coutinho

@karencoutinho

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Client Success Manager at TechDogs Marketing managing 15+ enterprise accounts and sustaining 95% client retention.

India

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At TechDogs Marketing Pvt. Ltd., I manage 15+ enterprise B2B accounts across North America, APAC and EMEA, guiding clients from onboarding through renewal. Proactive relationship management and escalation resolution have helped maintain 95% client retention.

I coordinate with Sales, Operations, QA, Delivery and Creative teams to deliver 80+ integrated client programs annually while maintaining SLA compliance. I also use account health and operational KPIs in business reviews to identify risks and growth opportunities.

Previously, at ADP Pvt. Ltd., I managed enterprise payroll processing and statutory tax compliance, resolving escalations and partnering with HR and Finance on discrepancies. Earlier roles in inside sales, business development and customer service gave me experience in B2B prospecting, pipeline reporting and customer interactions.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

TechDogs Marketing Pvt. Ltd.

Jan 2025 - Present (1 year 9 months)

Manage 15+ enterprise B2B accounts across North America, APAC and EMEA, maintaining 95% client retention and delivering 80+ integrated client programs annually. Coordinate with cross-functional teams to ensure SLA compliance and identify upsell opportunities.

Salesforce Excel KPI Reporting PowerPoint Google Workspace Account Management Customer Success Upselling Cross Selling Stakeholder Management

Client Account Executive – Payroll Services

ADP Pvt. Ltd.

Dec 2023 - Jan 2025 (1 year 1 month)

Managed end-to-end payroll processing and statutory tax compliance for enterprise clients, ensuring regulatory accuracy and SLA adherence. Resolved escalations and conducted validation, reconciliation, and quality checks.

Payroll Processing Tax Compliance SLA Management Customer Relationship Management Excel Quality Assurance

Inside Sales Executive

TechDogs Marketing Pvt. Ltd.

Jun 2022 - Dec 2023 (1 year 6 months)

Generated qualified enterprise sales opportunities across global B2B markets, including Fortune 500 organizations, through consultative outbound prospecting. Consistently exceeded lead generation and sales targets while maintaining CRM hygiene and pipeline reporting.

Salesforce Lead Generation Outbound Prospecting Pipeline Management Sales Forecasting B2B Sales

Business Development Executive

Firstconnect Digital

Sep 2021 - May 2022 (8 months)

Generated qualified B2B leads through market research and outbound prospecting, building client relationships that led to new business. Supported revenue growth through execution of strategic sales campaigns.

B2B Lead Generation Market Research Outbound Prospecting sales campaigns

Customer Service Representative

Credence Resource Management

Jan 2021 - Aug 2021 (7 months)

Managed customer interactions and debt recovery cases, negotiating payment arrangements while maintaining customer satisfaction. Consistently achieved recovery and compliance targets in a regulated collections environment.

Customer Service Debt Recovery Negotiation Compliance