Aishwarya Krishnamurthy

Managed a ~$2M portfolio of strategic enterprise accounts across Europe, Africa, Asia, and the Middle East, owning relationships from onboarding through renewal and expansion. Led Executive Business Reviews and QBRs, negotiated renewals, and guided customers through AI adoption.

Owned the full customer lifecycle for high-value enterprise accounts, from onboarding through renewal and expansion, consistently meeting NRR (107%) and GRR (93%) targets. Presented Executive Business Reviews and QBRs, negotiated renewals, and drove adoption and value realization.

Led 20 Ad Account Managers across end-to-end digital advertising operations, including media planning, scheduling, and reporting. Coordinated day-to-day delivery across the team's advertiser accounts, keeping campaign execution on schedule and performance reporting accurate.

Led a 40-member healthcare insurance team, owning SLA compliance, MBRs/QBRs, and performance management. Presented monthly and quarterly business reviews on service and quality results.

Led a 40-person HR operations team supporting Target Corporation US. Managed day-to-day HR operations delivery for a US client, overseeing team performance and service quality.

Led a 30-person debt collection team and a new-joiner coaching program. Coached new joiners through onboarding and ramp-up while managing day-to-day team performance in a collections environment.

Led a 30-person P&C insurance operations team. Managed day-to-day processing and service delivery, tracking team performance and quality against client SLAs.

Managed end-to-end escalation resolution. Served as the go-to subject matter expert for complex customer cases, working across teams to resolve issues and bring them to closure.

Handled technical support calls for HP desktops. Diagnosed and resolved customer hardware and software issues by phone, escalating complex cases where needed.

Pursued a Bachelor of Arts degree from Dr. C V Raman University, Bilaspur, from 2013 to 2015.