Open to opportunities

Dashondra Winn

@dashondrawinn

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Dedicated educator and healthcare professional with diverse experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my skills in education and healthcare, with opportunities for growth and a supportive team environment.

I am a passionate educator and healthcare professional with a strong commitment to fostering growth and development in children and patients alike. With experience as a 2-Year-Old Teacher, I have developed and implemented engaging activities that support developmental milestones, ensuring a safe and nurturing environment for young learners. My approach emphasizes positive reinforcement, emotional support, and effective communication, helping children build self-confidence and independence.

In addition to my teaching experience, I have worked in various healthcare roles, including as a Care Coordinator and Medical Front Desk Specialist. My ability to manage patient inquiries, process referrals, and maintain accurate records has allowed me to provide exceptional customer service and support to patients and their families. I thrive in fast-paced environments and am dedicated to ensuring that each individual receives the care and attention they deserve.

Experience

Work history, roles, and key accomplishments

2-Year-Old Teacher

Woodlawn Baptist Church MDO

Sep 2023 - Present (1 year 8 months)

Ensured a child-proof and hazard-free classroom environment while closely supervising children to prevent accidents and respond to emergencies. Developed and implemented age-appropriate activities supporting developmental milestones, incorporating songs, rhymes, and storytelling to foster language development.

Child Supervision Development Activities Language Development Classroom Management Storytelling Conflict Resolution

Care Coordinator

Cardinal Health

Sep 2022 - Present (2 years 8 months)

Efficiently processed inbound faxes and accurately entered data, handling inbound and outbound calls to determine needs and provide one-call resolution. Responsible for reporting Adverse Events within the required timeframe and creating accurate referrals and applications.

Data Entry Outbound Calling Customer Support Referrals Adverse Events Problem Solving Communication Time Management

Medical Front Desk Specialist

Our Lady of the Lake Surgical Center

Feb 2022 - Present (3 years 3 months)

Provided excellent customer service to all patients, guests, and family members, creating and completing patient scheduling and clinic registration. Ensured all required forms were completed and accurately gathered patient demographic and financial information.

Customer Service Scheduling Clinic Registration Financial Analysis

Executive Administrative Assistant/Data Entry Specialist

Cool Runnings

Dec 2021 - Present (3 years 5 months)

Recorded data including canceled checks and bookkeeping, performing administrative duties like invoicing and reporting. Established and maintained a digital record system, collecting and digitizing various financial documents.

Data Entry Bookkeeping Invoicing Digitalization Data Storage Data Quality Administrative Support

Front Desk Specialist I

Treehouse Pediatrics

Jun 2021 - Present (3 years 11 months)

Responsible for checking in patients and ensuring health insurance and all information were updated. Managed appointment scheduling, answered patient questions, and handled co-pays and billing.

Patient Check In Scheduling Billing Customer Service Communication

Virtual Front Desk Attendant

Wipro

Oct 2020 - Present (4 years 7 months)

Answered questions regarding the practice and virtually met and greeted patients and potential patients. Demonstrated excellent customer service while multitasking in a professional office setting.

Virtual Front Desk Customer Service Multitasking Communication Remote Work Problem Solving Patient Queries

Front Office Manager/Physical Therapy Technician

Moreau Physical Therapy

Jan 2016 - Present (9 years 4 months)

Provided excellent customer service to all patients, guests, and family members, managing patient scheduling and clinic registration. Ensured all required forms were completed and accurately gathered patient demographic and financial information.

Customer Service Scheduling Clinic Registration Financial Analysis Electrical Stimulation Exercise Assistance

Education

Degrees, certifications, and relevant coursework

Moore Career College

Associates in Massage Therapy, Massage Therapy

Completed an Associates degree focusing on massage therapy techniques and practices. Gained foundational knowledge in anatomy, physiology, and various therapeutic modalities.

Zachary High School

High School Diploma, General Studies

Completed high school education, building a strong foundation in core academic subjects. Developed essential skills in critical thinking and communication.