
Karan Vyas
@karanvyas
I build scalable operations and AI-powered customer engagement systems through process design, automation, and people-first leadership.
What I'm looking for
At Wakraft, I co-founded an AI-powered SaaS platform that brings together CRM, Meta-verified WhatsApp Business API, AI Calling, Tata IVR, and workflow automation. I lead product strategy, go-to-market execution, commercial launch, demos, and webinars to help businesses automate customer engagement and sales processes.
Over 14+ years, I’ve focused on building systems that prevent recurring operational problems rather than repeatedly fixing symptoms. My work centers on process design, SOPs, KPIs, workflow optimization, and people-first leadership.
As Founder & CEO of WoW Services, I built a doorstep vehicle service business from concept through execution. I designed the operating model, customer booking and technician-deployment workflows, quality assurance standards, team training, and field execution practices.
I’ve also led service, workshop, retail, and manufacturing operations at Spinoto, Royal Ridentity, Decathlon Sports India, and Modtech Machines. I bring a practical approach to improving operational performance, scaling efficiently, and building customer trust through standardized execution and transparent communication.
Experience
Work history, roles, and key accomplishments
Co-Founder & CMO
Wakraft
Aug 2026 - Present (1 month)
Co-founded an AI-powered SaaS platform integrating CRM, Meta-verified WhatsApp Business API, AI Calling, Tata IVR, and workflow automation.
Led product strategy, go-to-market execution, and commercial launch from concept to market readiness.
Conducting product demonstrations and webinars, helping businesses automate customer engagement and sales processes.
Collaborate with product and developme
Improved field service operations through workflow optimization and process standardization.
Developed and refined SOPs to improve execution consistency and service quality.
Worked with service, logistics, and customer support teams to improve operational efficiency.
Focused on reducing operational bottlenecks and improving customer experience through process improvements.
Drove continuous imp
Operations Manager
Spinoto
Dec 2025 - Jun 2026 (6 months)
Led day-to-day service operations across field teams, focusing on execution consistency, workflow optimization, and service quality standards.
Founder & CEO
WoW Services (Workshop On Wheels)
Jan 2020 - Oct 2025 (5 years 9 months)
Founded and built a doorstep vehicle service business, designing the complete operating model from concept to execution.
Developed end-to-end SOPs covering customer booking, technician deployment, on-site servicing, quality assurance, and service delivery.
Led complete business operations, including hiring, technician training, skill development, performance management, and field execution.
Des
Sports Specialist
Decathlon Sports India
Aug 2018 - Aug 2019 (1 year)
Oversaw daily floor and inventory operations, aligning sales metrics with high-standard customer experience benchmarks.
Sport Leader- Hiking
Decathlon Sports India
Aug 2018 - Aug 2019 (1 year)
Led store operations for the Hiking department, ensuring inventory availability, visual merchandising, and customer experience.
Managed sales performance, stock planning, and daily operational execution while achieving business targets.
Coached and developed team members to deliver consistent service standards and product knowledge
.
Used customer feedback and operational insights to improve dep
Operations Manager
Royal Ridentity
Feb 2016 - Mar 2018 (2 years 1 month)
Managed end-to-end workshop operations, service delivery, manpower productivity, spare parts inventory, and warranty claim processes.
Works Manager
Royal Ridentity
Feb 2016 - Mar 2018 (2 years 1 month)
Managed end-to-end workshop operations, including service delivery, manpower, productivity, inventory, warranty operations, and customer experience.
Owned workshop P&L by driving revenue targets while ensuring operational efficiency and service quality.
Led technician planning, training, performance management, and daily shop-floor execution to maximize productivity.
Managed spare parts plannin
Delivered customized end-of-line bottling and packaging automation solutions for the dairy, pharmaceutical, and alcoholic beverage industries.
Worked closely with customers to understand production challenges and recommend tailored industrial automation solutions, including pick-and-place systems.
Coordinated with engineering and manufacturing teams to ensure solution feasibility, technical accu
Education
Degrees, certifications, and relevant coursework
A D Patel Institute of Technology, CVM University
Bachelor of Engineering, Automobile/Automotive Mechanics Technology/Technician
Kaplan International College London
Postgraduate Degree, ENGINEERING
Sardar Patel University
Postgraduate Degree, Business Administration and Management, General
Sardar Patel University, Vallabh Vidyanagar
Post graduate diploma, Business managenent
2019 - 2020
Kaplan International College London
Post Graduate Diploma , Engineering
2014 - 2015
A.D.Patel Institute Of technology
Bachelor of Engineering (B.E.), Automobile/Automotive Mechanics Technology/Technician
2007 - 2011
Sardar Patel University
Post Graduate Diploma, Business Management
2019 - 2020
Pursued a Post Graduate Diploma in Business Management from Sardar Patel University from 2019 to 2020.
A.D. Patel Institute of Technology
Bachelor of Engineering, Automobile Engineering
2007 - 2011
Earned a Bachelor of Engineering in Automobile Engineering from A.D. Patel Institute of Technology from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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