Karan Patil
@karanpatil1
NOC Engineer at Wipro supporting Comcast Business Services and troubleshooting SD-WAN, MPLS, and VPN connectivity.
IndiaWhat I'm looking for
At Wipro Ltd., I collaborated with application owners, network teams, and firewall teams to support system integration and service restoration for Comcast Business Services. I handled P3 and P4 incidents and monitored connectivity across FortiGate, SD-WAN, MPLS Secure OTT, Cisco Meraki, and Cradlepoint.
Previously, I supported FIS employees at FIS Global Pvt. Ltd., resolving Windows Server, VPN, telephony, and network-connectivity issues. Across earlier support roles, I worked on the IBM Windows 10 Migration Project, supported users and devices, and earned certifications including AWS Certified Solutions Architect - Associate, CCNA Training Certification, and Fortinet Certified Fundamentals in Cybersecurity.
Experience
Work history, roles, and key accomplishments
Collaborated with application owners, network teams, and firewall teams for system integration and service restoration. Handled P3 and P4 incidents, coordinated customer calls, and provided timely technical solutions.
Used ServiceNow to monitor cases and support Windows Server services including Active Directory, DHCP, and DNS. Provided remote support and resolved IT issues for employees.
Systems Engineer
OpenView Technologies Pvt. Ltd.
Apr 2019 - Sep 2019 (5 months)
Provided day-to-day support across multiple locations and worked on the IBM Windows 10 Migration Project. Generated activity reports and coordinated with users and central team.
L2 Desktop Support Engineer
Magna Infotech Pvt. Ltd.
Jan 2018 - Sep 2018 (8 months)
Attended daily calls and supported domain users through onsite visits. Installed and troubleshot Windows 7/10 and Microsoft Office Outlook environments.
Desktop Support Engineer L2
NLB Service Pvt. Ltd.
Aug 2017 - Oct 2017 (2 months)
Used the Maestro ticketing system to monitor cases and coordinated warranty and AMC support with vendors. Supported Windows 7/8.1/10 and Microsoft Office 2010/2013/2016.
Desktop Support Engineer L1
Net Connect Pvt. Ltd.
Jan 2017 - May 2017 (4 months)
Used BMC Remedy to monitor cases and supported Windows 7/10 and Microsoft Office 2010/2013. Performed BitLocker encryption and managed assets.
Installed and supported Windows operating systems and configured Microsoft Outlook. Maintained desktops, laptops, printers, and network peripherals.
Education
Degrees, certifications, and relevant coursework
Shahaji Law College, Kolhapur
Diploma in Cyber Law, Cyber Law
Grade: 50%
Completed a 6-month Diploma in Cyber Law in August 2012.
Tilak Maharashtra University, Pune
Bachelor of Computer Applications (BCA), Computer Applications
Grade: 52%
Earned a Bachelor of Computer Applications (BCA) in Computer Applications in March 2011.
Vivekanand College, Kolhapur
HSC, Commerce
Grade: 45%
Completed HSC in Commerce from Maharashtra State Board in October 2006.
Tavnappa Patane High School, Kolhapur
SSC
Grade: 42%
Completed SSC from Maharashtra State Board in March 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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