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pagadala suneelkumar

@pagadalasuneelkumar

Message

I keep enterprise networks and Cisco voice services available around the clock.

India

Message

At NTT DATA, I monitor network, server, and voice infrastructure in a 24x7 NOC, managing incidents in ServiceNow and maintaining SLA compliance. I troubleshoot connectivity, hardware, and service outages while coordinating with L2/L3 teams, vendors, carriers, and ISPs.

I administer Cisco CUCM, Unity Connection, UCCX, and Expressway-C/E, supporting call routing, voicemail, Jabber MRA, SIP connectivity, and voice incident resolution. Previously at ACT Fibernet, I monitored and troubleshot network incidents, supported IP planning and migrations, and maintained Layer 2 network stability.

Experience

Work history, roles, and key accomplishments

Current

Systems Administration Senior Analyst

Current

NTT DATA

Oct 2022 - Present (3 years 11 months)

Monitors network, server, and voice infrastructure alerts in a 24x7 NOC using SolarWinds and manages the full incident lifecycle in ServiceNow. Administers Cisco Unified Communications platforms including CUCM, Unity Connection, and UCCX, and supports Expressway for Mobile and Remote Access.

Solarwinds ServiceNow Cisco Unified Communications Manager (CUCM)Cisco Unity Connection Unified Contact Center Express (UCCX)Cisco Expressways SIP VoIP RTMT Cisco Routers Cisco Switches Palo Alto Firewalls Incident Management Root Cause Analysis SLA Management Vendor Management

Senior NOC Engineer

ACT Fibernet

Jun 2015 - Oct 2022 (7 years 4 months)

Monitored and troubleshot network incidents in a 24x7 NOC environment, resolving internet connectivity and customer-reported issues within SLA. Implemented and troubleshot Layer 2 technologies including VLANs, STP, EtherChannel, LACP, and Port Security, and coordinated with ISPs and field engineers to restore services.