At AT&T, I provide L2/L3 support for enterprise WAN infrastructure serving Fortune 500 clients, sustaining a 99.9% uptime SLA through monitoring and proactive incident resolution. I also lead SD-WAN rollouts across multi-site environments.
I manage P1/P2 escalations as shift lead and coordinate responses across engineering, security, and business teams. My work includes administering firewall policies, ACLs, and VPNs across Cisco ASA and Palo Alto environments.
At HCLTech, I led a 17-member network operations team for a Fintech project and managed ITIL-aligned incident, problem, and change operations. I reduced MTTR by 30% by introducing proactive monitoring workflows using SolarWinds and Wireshark.
I also designed and delivered enterprise network architectures spanning routing, switching, VLANs, WAN links, and SD-WAN deployments, with zero post-deployment outages. I hold the CCNA and (ISC)² Certified in Cybersecurity (CC) credentials.
