Angelica Winfield
@angelicawinfiekd
A dynamic individual with proven results and a self starter.
United StatesWhat I'm looking for
Federal government employee looking to switch back into private sector as I am finishing my masters degree in data science. With 8 years of IT and 4 years is data analytics, numbers and problem solving are something I absolutely love
Experience
Work history, roles, and key accomplishments
IT Specialist
Bureau of Land Management
Nov 2023 - Present (2 years 7 months)
Developed Power BI dashboards to analyze system performance metrics and user support trends, improving issue resolution efficiency by 20%. Leveraged SQL queries to extract, clean, and analyze data from multiple sources to identify key insights for IT operations.
Tier II Technical Support Specialist
Surgical Information Systems
Oct 2021 - Jun 2023 (1 year 8 months)
Created data-driven reports and dashboards in Power BI to track system performance and user support KPIs. Analyzed system logs and incident data to identify patterns, reducing recurring technical issues by 25%.
Education
Degrees, certifications, and relevant coursework
Mercer University
Master of Science, Data Intelligence and Machine Learning
2023 - 2025
Currently completing a Masters in Applied Data Intelligence and Machine Learning with a focus on AI-driven data analytics and predictive modeling.
Mercer University
Bachelor of Science, Healthcare Informatics
2019 - 2023
Completed a Bachelor of Science in Healthcare Informatics with coursework in data management, cybersecurity principles, and systems analysis.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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