I’m looking for a full-time remote analyst role where I can combine business analysis, reporting, workflow improvement, and data-driven problem solving. I’m especially interested in work that lets me gather requirements, analyze operational data, build useful reporting, improve processes, document workflows, and help teams make better decisions.
ZR
Looking for a job
Zachary Reese
@zacharyreese
Business Analyst focused on reporting automation, workflow improvement, and data-driven decision support.
United StatesWhat I'm looking for
I’m a business, operations, and reporting analyst with a background in frontline leadership, process improvement, workflow automation, and data-driven decision support. In my previous role at T-Mobile, I led operational performance across sales, retention, collections, customer experience, workforce execution, and productivity while building reporting tools and workflows that helped leaders make faster, clearer decisions.
My strongest work sits at the intersection of business problems, data, and practical execution. I’ve built Excel and Power BI reporting tools using Power Query, pivot tables, formulas, and DAX calculated fields/columns; created Microsoft Forms, Power Automate, and SharePoint-based workflows; analyzed high-volume operational datasets; and translated trends into coaching, training, process, and leadership recommendations. One reporting automation reduced a daily process from roughly 4 hours to 5–10 minutes, and one support-demand analysis helped reduce average daily help requests from about 1,000 to 650.
I’m especially interested in remote Business Analyst, Operations Analyst, Data Analyst, Reporting Analyst, HR Systems Analyst, and Process Improvement roles where I can gather requirements, analyze workflows, build useful reporting, validate data, document processes, and help teams improve how they work. I enjoy roles where I can combine analytical thinking, clear communication, curiosity, and ownership to solve problems that have a real impact on the business and the people doing the work.
Experience
Work history, roles, and key accomplishments
Led frontline teams of 10–12 across sales, collections, retention, customer experience, and workforce execution, translating operational needs into dashboards, workflow automations, and leader-ready insights. Automated AUX/CRT and support reporting (cut daily reporting from ~4 hours to 5–10 minutes) and used help-request analysis to reduce average daily support demand from ~1,000 to ~650 while imp
JZ
Owner / Operator
Just Call Zach
Sep 2017 - Jul 2022 (4 years 10 months)
Managed a part-time IT services business, delivering troubleshooting, procurement, billing, and customer communication for residential and small-business clients. Diagnosed and resolved hardware, networking, malware, and performance/system-optimization issues, translating technical problems into clear, non-technical explanations.
Supported regulated insurance service and sales by writing auto/property policies, managing quote follow-up, processing payments, and updating customer policy information. Built Excel lead-tracking to evaluate lead sources, premium value, contact status, and policy outcomes.
RC
Solution Center Specialist
Russell Cellular
Apr 2018 - Aug 2018 (4 months)
Supported over 500 retail stores with system questions, discount application, register closeout issues, operational troubleshooting, and process clarification. Reviewed weekly sales reports (10K+ transactions) to spot exception patterns, reporting inconsistencies, and potential fraud indicators, then translated store issues into clear support actions.
CS
Team Manager
CSLLC
Aug 2017 - Apr 2018 (8 months)
Led a 14-rep sales team, improving performance from fewer than 6 sales per day to approximately 24 sales per day by strengthening coaching routines and live support. Analyzed sales performance, call behaviors, and workflow adoption gaps to improve execution and supported rollout of new prepaid account workflows through training and reinforcement.
TE
P&C Insurance Member Service Rep
TELETECH
Aug 2015 - Jul 2017 (1 year 11 months)
Provided licensed P&C insurance member service support while assisting managers with AUX tracking, online-rate calculations, offline-time plans, process questions, and new-hire support. Served as a subject-matter expert supporting managers, agents, and new hires with workflow guidance and issue resolution.
Education
Degrees, certifications, and relevant coursework
LC
Lane Community College
Computer Science Coursework, Computer Science
2014 - 2015
Grade: 3.65
Activities and societies: C# Programming, Networking, Web Development with HTML 5, CSS, and JS
Obtained 25 credit hours in computer science.
HD
High School (Honors Diploma)
High School Honors Diploma, High School Diploma
Earned a High School Honors Diploma in 2014.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
65k-150k USD
Social media
Job categories
Skills
Business AnalysisOperations AnalysisStakeholder EngagementCross Functional CollaborationAutomationOperational ReportingDashboard DevelopmentAdvanced ExcelPowerBI DAX ProgrammingBusiness Impact Analysis (BIA)performance reportingCustomer OperationsWorkforce AnalyticsForecasting AnalyticsProject CoordinationTimeline Development And ManagementStructured Training DocumentationChange AgentMicrosoft Power AutomateSharePointHRIS systemsEmployee Lifecycle ManagementCoaching DocumentationAI AnalysisCopilotPythonRequirements GatheringWorkflow AnalysisProcess documentationUser StoriesUser ValidationDecision SupportExcelPivot TablesPower QueryPower BIData Validationdata transformationKPI AnalysisTrend AnalysisMicrosoft FormsMicrosoft TeamsWorkdayChatGptProcess ImprovementCost Benefit AnalysisSQL
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