I’m a Business Intelligence Developer focused on designing, building, and maintaining interactive Power BI dashboards and reports that help teams make data-driven decisions. I create DAX measures and calculated columns for accurate KPIs, trend analysis, and performance insights, and I manage Power BI Service content including workspaces, data gateways, scheduled refreshes, and user access.
Prior to BI work, I built deep analytical instincts as a Data Analyst with UnitedHealth Group / Optum on the Continuous Improvement Analysis (C.I.A.) Problem Management team. I review and analyze data on a recurring schedule to surface actionable insights, manage intake backlogs from core IT partners, and coordinate with teams to calibrate data needs for potential action plans.
Earlier in my career, I served as a Technical Support Analyst and a Tier 3 Tech Support Specialist / Workflow Manager / Web Administrator, where I supported enterprise users, automated troubleshooting with scripting, and maintained intranet systems. Across all roles, I bring a problem-solving mindset, strong stakeholder collaboration, and a commitment to data accuracy, clarity, and continuous improvement.
