At Advocate Health, I support patients through insurance verification, referrals, intake requirements, and access to care. I handle inbound and outbound calls and help move patients through the intake process.
I complete Verification of Benefits reviews, confirming eligibility, copays, deductibles, out-of-pocket costs, and coverage details before services. I also follow up with patients, families, provider offices, and referral sources to resolve barriers.
Previously, at Health Arc, I answered questions about benefits, appointments, referrals, and healthcare services. I documented interactions in the CRM and handled patient information in accordance with HIPAA requirements.
