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Ashli keenan

@ashlikeenan

Insurance Verification Specialist with 12 years' experience improving coverage validation and reducing denials.

United States
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What I'm looking for

I seek a role in a collaborative healthcare team where I can apply verification, prior-authorization, and denial-prevention expertise to improve front-end revenue cycle accuracy and patient satisfaction.

I am a detail-oriented insurance verification specialist with 12 years of experience verifying patient coverage, securing prior authorizations, and coordinating benefits across commercial, Medicare, and Medicaid payers. I consistently document verification status in EMR systems such as Epic to support accurate billing and minimize claim denials.

I have a track record of handling high daily volumes—verifying eligibility for 60+ patients per day—using portals like Availity, NaviNet, and payer websites, and collaborating with scheduling, front desk, and billing teams to optimize patient intake workflows. I maintain strict HIPAA compliance while resolving coverage issues and securing pre-certifications for diagnostics, procedures, and surgeries.

I hold a diploma in Medical Billing and Coding, was on the Dean's List, and am pursuing the CPC credential. I seek to contribute my analytical skills, clear customer communication, and denial-prevention expertise to a high-performing healthcare revenue cycle team focused on accuracy, compliance, and patient satisfaction.

Experience

Work history, roles, and key accomplishments

SS

Insurance Verification Specialist

Shared Services

Aug 2023 - Jun 2025 (1 year 10 months)

Verified insurance eligibility and benefits for 60+ patients daily, obtained prior authorizations, and documented verifications in Epic to minimize claim denials and streamline front-end revenue cycle processes.

WellStar logoWE

Insurance Verification Specialist

Nov 2020 - May 2023 (2 years 6 months)

Verified benefits and secured prior authorizations for 60+ patients daily using Availity and NaviNet, documented authorization numbers in Epic, and collaborated with scheduling and billing teams to reduce denials.

PS

Patient Access Representative

PT Solutions

Jan 2017 - Aug 2020 (3 years 7 months)

Collected and verified insurance information during registration, educated patients on coverage and out-of-pocket costs, resolved discrepancies, and confirmed authorizations prior to appointments to ensure accurate billing.

CarePlus/Humana logoCA

Billing & Enrollment Specialist

Mar 2015 - Dec 2017 (2 years 9 months)

Verified coverage, received and processed precertification requests, posted payments, and reconciled accounts, reducing claim denial rate by 22% through accurate coding and documentation improvements.

Education

Degrees, certifications, and relevant coursework

DeVry University logoDU

DeVry University

Diploma in Medical Billing and Coding, Medical Billing and Coding

2024 - 2025

Grade: 3.8 GPA

Completed a Diploma in Medical Billing and Coding, achieving Dean's List recognition with a 3.8 GPA.

Tech stack

Software and tools used professionally

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Ashli keenan - Insurance Verification Specialist - Shared Services | Himalayas