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Adrienne Schmidt

@adrienneschmidt

Insurance Verification Specialist at CHS Service Center resolving coverage discrepancies and preventing avoidable claim denials.

United States

Message

What I'm looking for

I’m looking for a remote healthcare position where I can use my experience in patient/member support, insurance verification, prior authorizations, referrals, and healthcare operations. I’m seeking a stable, full-time opportunity with growth potential, competitive pay, and a team-focused environment.

At CHS Service Center, I identify and resolve eligibility, benefits, and coverage discrepancies to strengthen front-end revenue cycle accuracy and help prevent avoidable denials.

I research commercial, Medicare, and Medicaid coverage, payer requirements, authorizations, and referrals, then document payer responses and follow-up in EHR systems.

Previously, at Great Expressions and Optum, I supported patient access by verifying insurance, coordinating referrals and appointments, and explaining financial responsibility. I maintained HIPAA-compliant records while supporting patients and care teams.

Experience

Work history, roles, and key accomplishments

Current

Insurance Verification Specialist

Current

CHS Service Center

Jan 2025 - Present (1 year 8 months)

Strengthened front-end revenue cycle accuracy by resolving eligibility, benefit, and coverage discrepancies. Prevented avoidable denials and reimbursement delays through thorough verification of commercial, Medicare, and Medicaid coverage.

Insurance Verification Eligibility and Benefits Prior Authorizations Referral Coordination Payer Website Research Coverage Determination EHR Documentation HIPAA compliance Revenue Cycle Support Patient Access

Patient Coordinator

Great Expressions

Jan 2022 - Jan 2025 (3 years)

Minimized appointment and treatment delays by verifying eligibility, benefits, authorization requirements, and specialty referral needs. Improved patient understanding of financial responsibility and collected point-of-service payments.

Insurance Verification Eligibility and Benefits Prior Authorizations Referral Coordination EMR Documentation Patient Financial Responsibility Point Of Service Collections Scheduling

Patient Representative

Optum

Jan 2021 - Jan 2025 (4 years)

Supported accurate patient access by validating demographics, insurance eligibility, and policy benefits. Coordinated outbound referrals, inbound authorizations, and required documentation to prevent delays.

Patient Access Insurance Verification Eligibility and Benefits Referral Coordination Prior Authorizations HIPAA compliance Documentation Patient Collections