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Kanika chandra

@kanikachandra

Message

Customer Success Manager at Rebolt who reduced churn by 15% and sustains 98% CSAT across enterprise accounts.

India

Message

At Rebolt, I own enterprise client accounts end to end, sustaining a 98% CSAT score through proactive communication and issue resolution. I reduced churn by 15% in the first quarter by identifying client journey friction and building intervention workflows.

In remote client success roles at LearnDesk / IWG plc, I managed project delivery for US, UK, and Canada clients and used Apollo and Streak CRM to manage pipelines and client records. I closed 22 high-value deals in a single month, exceeding revenue targets.

At 2GETHR, I managed P&L, budgets, and operational costs while overseeing partnerships and workspace renewal agreements. Earlier, as Cabin Crew at Air India and Jet Airways, I delivered customer service in line with safety regulations and company standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Rebolt

Nov 2024 - Present (1 year 11 months)

Owns enterprise client accounts end to end, sustaining a 98% CSAT score and reducing churn by 15% through proactive intervention workflows. Drives lead generation and pipeline expansion for enterprise and EdTech accounts.

CSAT Churn Reduction SLA Management Lead Generation Pipeline Expansion Customer Relationship Management Proactive Communication

Current

Customer Success Manager

Current

Rebolt

Nov 2024 - Present (1 year 11 months)

Customer Relationship Management Account Management CSAT Churn Reduction SLA Management Lead Generation Pipeline Management CRM Microsoft Dynamics 365 Streak CRM Apollo

Remote Client Success Roles

LearnDesk / IWG plc

Jan 2024 - Oct 2024 (9 months)

Managed end-to-end project delivery for US/UK/Canada clients using Apollo and Streak CRM, ran data-driven email campaigns, and closed 22 high-value deals in a single month.

Apollo Streak CRM Email Campaigns Customer Relationship Management Upselling Negotiation Project Delivery

Remote Client Success Roles

LearnDesk / IWG plc

Jan 2024 - Oct 2024 (9 months)

Managed end-to-end project delivery for US/UK/Canada clients, using Apollo and Streak CRM to run pipelines and maintain client records. Ran data-driven email campaigns and closed 22 high-value deals in a single month.

Project Delivery Customer Relationship Management Pipeline Management Email Campaigns Upselling Negotiation Apollo Streak CRM

Senior Community Manager

2GETHR

Oct 2022 - Oct 2023 (1 year)

Managed P&L, budgeting, and operational costs while overseeing high-value partnerships and workspace renewal agreements. Led cross-functional collaboration with Finance and Sales and designed member retention initiatives.

P&L management Budgeting Vendor Management Data Analysis NPS Improvement Cross Functional Collaboration Retention Strategy

Senior Community Manager

2GETHR

Oct 2022 - Oct 2023 (1 year)

Managed P&L, budgeting, and operational costs while overseeing high-value partnerships and workspace renewal agreements. Used data analysis to track engagement metrics and led cross-functional collaboration with Finance and Sales.

P&L management Budgeting Vendor Management Partnership Management Data Analysis Engagement Metrics NPS Cross Functional Collaboration Inventory Monitoring Forecasting

Cabin Crew

Air India and Jet Airways

Jul 2016 - Oct 2022 (6 years 3 months)

Delivered consistent, high-standard customer service while adhering strictly to safety regulations and company standards. Led crew productivity workshops that improved service quality and operational efficiency.

Customer Service Safety regulations Team Leadership Operational Efficiency