KMKandy McNally
@kandymcnally
Detail-oriented customer service professional with strong organizational skills.
United StatesWhat I'm looking for
With several years of experience in customer service and data entry, I have honed my organizational skills and developed a meticulous attention to detail. My current role as a Customer Care Representative and Team Supervisor at A Light Solutions has equipped me with the ability to manage high-volume calls while maintaining exceptional service standards. I excel in problem-solving and de-escalating challenging situations, ensuring that customer issues are prioritized and resolved effectively.
In addition to my customer service expertise, I have a solid background in administrative support and team collaboration. My experience as a Returns Administrator at C Cellular Sales involved managing returns for multiple store locations and collaborating with vendors to resolve product issues. I also have a history of developing programs and initiatives, such as a TEEN reading program at Crestwood Middle School, which fostered community engagement and learning. I am currently pursuing a Bachelor's degree in Business Administration, further enhancing my skills and knowledge in the field.
Experience
Work history, roles, and key accomplishments
Returns Administrator
C ELLULAR SALES
Jan 2019 - Present (6 years 5 months)
Manage returns of Verizon products from multiple store locations, process defective devices, and assist the sales team with invoicing issues. Prepare devices for resale and track Return Merchandise Authorizations.
Customer Care Rep/Team Supervisor
A LIGHT SOLUTIONS
May 2022 - Present (3 years 1 month)
Manage incoming calls in a high-volume call center, addressing problem-solving challenges while maintaining high service standards. Oversee ticketing systems, review calls for quality, and assist in team communications.
Media Clerk/Tech Support
CRESTWOOD MIDDLE SCHOOL
Sep 2015 - Oct 2017 (2 years 1 month)
Developed programs to enhance student access to library resources, created a tracking system for laptops, and managed the budget for the Media Center while providing tech support.
Receptionist
CRESTWOOD MIDDLE SCHOOL
Sep 2014 - Sep 2015 (11 months)
Provided administrative support by welcoming visitors, handling communications, and managing schedules. Ensured efficient operations within the school environment.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Houston - Clear Lake
Bachelor's Degree, Business Administration
2024 -
Currently working towards a Bachelor's in Business Administration, focusing on advanced business concepts and management strategies.
SCSan Jacinto College
Associate Degree, Business Administration
2022 - 2024
Pursuing an Associate Degree in Business Administration, gaining foundational knowledge in business principles and practices.
Pearland High School
High School Diploma, General Studies
1994 - 1998
Completed high school education with a focus on general studies, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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