Kana Ono
@kanaono
Customer Operations Professional with Camera no Kitamura, supporting Apple users and automating sales tracking with Excel VBA.
JapanWhat I'm looking for
At Camera no Kitamura, I provided technical support to Apple product users by phone and in person. I also scheduled appointments and handled customer communications in Japanese and English.
At Hoshizaki & Okamura, I managed sales databases, prepared estimates and invoices, and handled orders with contractors and customers. I devised an automated sales tracking system using Excel VBA.
On an E-Commerce Project, I developed and managed website operations using HTML/CSS and monitored traffic with Google Analytics. I also created digital content with Photoshop and Illustrator and optimized product listings using analytics and customer behavior data.
Across retail roles, I delivered customer service, resolved complaints, managed inventory, and assisted with supervisory duties as Vice Store Manager. I’m seeking a Customer Operator role at an organization that values quality service and continued professional growth.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Hoshizaki & Okamura
Jan 2023 - Dec 2024 (1 year 11 months)
Managed sales databases, generated estimates, billing statements, and invoices. Communicated with contractors and customers to manage orders, and automated sales tracking with Excel VBA.
Customer Solution Specialist
Camera no Kitamura
Jan 2023 - Dec 2023 (11 months)
Provided technical support and problem-solving for Apple product users via phone and in-person consultations. Managed appointment scheduling, client logging, and bilingual communications.
Retail Sales Associate / Vice Store Manager
Department Store & Retail Industry
Jan 2017 - Dec 2019 (2 years 11 months)
Achieved store sales goals in a team-selling environment and assisted in supervisory duties. Provided tailored customer service and managed inventory and stock organization.
Online Shop Operations Manager
E-Commerce Project
Developed and managed website operations using HTML/CSS and monitored traffic via Google Analytics. Utilized Adobe tools for content creation and optimized product listings.
Education
Degrees, certifications, and relevant coursework
The Open University
Level 4 Certificate of Higher Education, Psychology with Counselling
2024 -
Pursuing a Level 4 Certificate of Higher Education in Psychology with Counselling, expected completion in March 2026.
Kanda University of International Studies
Bachelor of Arts, English Language and Communication
2008 - 2012
Bachelor of Arts in English Language and Communication from Kanda University of International Studies, Chiba, Japan, from April 2008 to March 2012.
University of Victoria
Intensive English Language Program, English Language
2010 - 2011
Completed the Intensive English Language Program (ELPI) at the University of Victoria, BC, Canada, from September 2010 to July 2011.
Tech stack
Software and tools used professionally
Availability
Location
JapanAuthorized to work in
Salary expectations
Job categories
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