Open to opportunities

Ridhima Pradhan

@ridhimapradhan

I am a customer service professional delivering exceptional client support and operational coordination in multicultural environments.

Japan

Message

What I'm looking for

I seek a customer-focused role in Japan that leverages my onboarding, command-center and training experience, offers career growth, collaborative culture, and opportunities to use and improve Japanese language skills.

I am a dedicated customer service professional currently studying Japanese in Tokyo, bringing over a decade of experience across customer support, command-center operations, and HR functions.

At HSBC Electronic Data Processing I led onboarding, risk analysis, and client training efforts, created reporting tools, managed real-time allocation and call routing during incidents, and coordinated cross-functional escalation to minimize service impact.

Earlier roles in chat and email support, verification, and HR analytics sharpened my documentation, training, and recruitment skills; I am multilingual and driven to contribute to customer-centric teams where I can continue learning and add measurable operational value.

Experience

Work history, roles, and key accomplishments

Current

Japanese Language Student

Current

Kichijoji Language School

Jul 2023 - Present (2 years 1 month)

Pursuing full-time Japanese language studies in Tokyo to achieve fluency and deepen cultural understanding to support future professional opportunities in Japan.

Japanese Language Communication Time Management

Assistant Manager - Implementation

HSBC Electronic Data Processing India

May 2015 - May 2023 (8 years)

Managed client onboarding to the HSBCnet platform, analyzed and mitigated onboarding risks, ensured documentation accuracy, and led a billing project to ensure appropriate client billing and account setup.

Onboarding Risk Assessment Documentation Billing Training

Assistant Manager - Global Command Center

HSBC Electronic Data Processing India

Feb 2019 - May 2021 (2 years 3 months)

Monitored intra-day reporting and real-time market activity, managed staff allocation and mobilization to meet service levels, and coordinated incident management with IT to minimize service disruption.

Monitoring Incident Management Reporting Escalation Management

Chat Support Executive

HSBC Electronic Data Processing India

May 2015 - Feb 2019 (3 years 9 months)

Provided chat and email support to UK customers with proactive troubleshooting, created risk assessment spreadsheets for queries, and documented process improvements to enhance service quality.

Chat Support Email Support Troubleshooting Risk Assessment

Verification Executive

First Advantage

Apr 2014 - May 2015 (1 year 1 month)

Scheduled candidates for pre-employment tests, coordinated with laboratories and hiring HR teams, and managed logistics to ensure timely completion of required screening processes.

Pre Employment Tests Client Communication Appointment Management

HR Analyst

Accenture

May 2011 - Mar 2014 (2 years 10 months)

Managed HR administration and recruitment transactions for the Thomas Cook engagement, generated offer letters and pre-employment checks, and maintained records in SAP/Taleo to meet client SLAs.

HR Administrator Recruitment Operations SAP Taleo

Customer Care Specialist

Hutchison 3 Global Services Pvt Ltd

Sep 2009 - Apr 2011 (1 year 7 months)

Handled customer transactions, conducted credit checks and upsells, resolved escalations, and trained new hires, contributing to high CSAT and earning recognition as a top performer.

Customer Service Customer Escalation Upsell Credit Checks Training CSAT